Krokedil

Hi,

Have you read the order management docs regarding update order:
https://docs.krokedil.com/article/149-klarna-order-management#h-H2_3

I hope that will describe this for you,

Andreas

Hi,

Often when this happen it’s due to the fact that the order has already been captured manually in your Klarna Online account. The easiest way to solve this is to temporarily de-activate the Klarna Order Management plugin, change the order status on the orders to Completed and then activate the Klarna Order Management plugin again.

If you always manually captures the orders in Klarna and handles the orders separately in WooCommerce and not want to use the functionality that the Klarna Order Management offers you don’t need the Order Management plugin activated.

Here is the link to the documentation regarding this:
https://docs.krokedil.com/article/287-klarna-checkout-faq

Hi Daniel,
We will look into this a bit closer and will try to prioritize it.

There is an issue created for this matter in the GitHub repository for the plugin: https://github.com/krokedil/klarna-checkout-for-woocommerce/issues/182.

We will post updates there as soon as we have a fix for it.

/Niklas

Hi,

At this moment it is not possible with manual orders or via payment links through the plugin.

Andreas

Should be fixed in version 1.9.5

Hi,

Have you tried and visit the site in a incognito browser window?

Hi,

This should be fixed in the lastest version. If you still have problems after this let us know.

/Andreas

Hi @reklamehusetno

We have received info regarding this and it looks like it is only when you are logged in to the site this happens. This happened after WC 3.6.0 came out and we are looking into this and how we can solve it in the best way.

I will update this thread when I have more info about this,

Andreas

Hello,

Our plugin does not have support for Checkout Files Upload for WooCommerce plugin. This looks like something that you will need a custom solution for. What we can provide for you is links to our documentation that have information regarding customizing the checkout.

Hooks & Filters: https://docs.krokedil.com/article/143-klarna-checkout-hooks-action-filter

Extra Checkout fields: https://docs.krokedil.com/article/146-klarna-checkout-extra-checkout-fields

Best Regards,
Krokedil

Hi Tobias,

We have updated the Klarna checkout plugin to version 1.9.1 now that hopefully should solve your problem.

The problem comes from that you have a paragraph section in the checkout form that has the class validate-required for woocommerce-gzd-legal-checkbox but the actual checkbox doesn’t exist there.

With version 1.9.1 we have included a check to see that it actually exist an input form field inside each validate-required section.

Niklas,
/Krokedil

The solution in this case was to uncheck the testmode checkbox setting in the Klarna plugin. The site had only production credentials stated.

Hi,

Thanks for the report, I will test this in our environment and get back to you.

/Andreas

Hi,

Can you contact Klarnas merchant support and ask them about your credentials and if they are newly created it can take up to 24 hours before they work.

Have you signed up for Klarna Checkout or is it Klarna Payments? So you are not using the credentials in the wrong plugin.

Hi,

What PHP-version do you have on your hosting account?
The plugin requires a minimum of 5.6.0

/Andreas

Hi,

Thanks for this, I have created an Github issue regarding this for our developers to take a look at.

https://github.com/krokedil/klarna-checkout-for-woocommerce/issues/156

I will close this issue here and we can continue on the Github ticket instead.

Cheers,

Andreas