Krokedil

@stivenson2005 and @rostamx

From what i can tell from the sites i have debugged with this right now it seems like some form of custom thankyou page is being used. This custom page is not triggering the woocommerce action “woocommerce_thankyou”. This is the action that we use to clear sessions. The error you are getting is there because a customer still has the old Klarna id saved in its session, and when they load the page again they see the error from a completed checkout session.

A new session is however created for them at this point, and they should still be able to place the order.

I recomend that you make sure that whatever thankyou page you are using is running the action “woocommerce_thankyou”.

<?php do_action( 'woocommerce_thankyou', $order->get_id() ); ?>

The above code is what you need to include on the thankyou page if this is not present for you.

You can see here in the WooCommerce repository an example of how WooCommerce triggers this action on their template.

Great! Thank you, and apologies for any issues this caused.

Hi Ivy,

We had an issue with the 2.0.11 release that caused some stores to get this error due to a setting for the taxes in WooCommerce. We rolled this change back and released a new version 2.0.12 that removed that change. Can you try to install this and see if that solves your issue?

Hi,

We will look in to this but as of right now we can not say a timeframe for this.

Best regards

@wpadgyda

Hi @wpadgyda,

I will talk to our developers and get back to you.

Hi @messaone

In the Klarna Checkout version 2.0.0 and newer, the checkout flow was changed for when an order is created in WooCommerce. We have created an article regarding this that i recommend reading: https://krokedil.com/new-flow-in-klarna-checkout-for-woocommerce/

Best Regards,
Kristian Andersson

Hi,

Can you try and type in your UID production username and Password agaib in the plugin settings and see if that solves your problem?

Best regards

Andreas

Hi,

Make sure your terms page has been translated to the second language aswell and I think that will solve your problem. Make sure both language pages are set to public too.

/Andreas

Hi,

You need to change the structure of the url: ?lang=sv that will not work together with the plugin i’m afraid, can you make it so it is /sv/ /en/. etc.

The setting is under WPML —> Language
Then find the section: Language URL format
and change it to first choice there which is (. /sv/ /en/ etc.)

Hi!

On April 2, between 11:50 and 16:35 CET, Klarna introduced a change in the Klarna Checkout platform that caused orders to be created in Klarna’s system but not in WooCommerce. This issue affected some merchants using version 2.x of the Klarna Checkout for WooCommerce plugin

Klarna has now rolled back this change and orders are now being created correctly in both systems again.

If you notice orders in Klarna’s system that don’t exist in WooCommerce, you can take the following steps to import the orders into WooCommerce.

1. Make sure that you don’t have any duplicate orders from one and the same customer in Klarna’s Merchant portal. (If there are duplicate orders, cancel all but one of the duplicates in the Klarna Merchant Portal.)

2. Roll back to Klarna Checkout for WooCommerce version 1.11.7. To be able to roll back easily you can use the plugin WP Rollback (https://www.ads-software.com/plugins/wp-rollback/).

3. Via Klarna’s push notification, the missing orders will be created in WooCommerce (push notifications will be triggered up to 48 hours after the purchase from Klarna to the WooCommerce store as documented at: https://developers.klarna.com/documentation/klarna-checkout/integration-guide/confirm-purchase/).

We apologize for the inconvenience that this issue is causing. We will keep a dialogue with Klarna to make sure that this doesn’t happen again.

Hi @pederstad

What version of the Nets Easy for WooCommerce plugin are you using?

Does this red bar get displayed on every purchase you try to make?

Best Regards,
Kristian Andersson

Hi,

Thanks for the report. Our developer will have a look at this for the next update.

In the meantime can you check so your wp_debug is set to false in your wp-config.php file (its probably set to true? That way you will not see the message.

/Andreas

Merchant has fixed this so it’s resolved.

OK. @sirrahikkala I see that we already have an ongoing support ticket with you in our support. Let’s continue the dialogue there.

@sirrahikkala Just some clarification regarding the new 2.x version.

The WooCommerce order will now be created first (in Pending status), then the Klarna order is placed, and finally the WooCommerce order is updated to Processing status. This update is more compatible with other WooCommerce plugins.

The new checkout flow also means that Pending orders can be visible in WooCommerce, where the payment has not been finalized in Klarna (for example card payment where there was not enough funds on the card). This is part of the general WooCommerce checkout flow, and it does not implicate that something is wrong. It is just a new scenario for the Klarna Checkout payment gateway.

I’m not saying that you don’t have an issue, I’m just mentioning that this can happen. If you see Pending orders in Woo, it is a good idea to check if the payment have been finalized in Klarnas system before making any changes in Woo.