Krokedil

Hi @vinyl75,

Which version of the Nets Easy plugin are you using? We made an update regarding this issue in the latest version release of the Nets Easy plugin.

Best Regards,
Kristian Andersson

Hi,

Have you applied with Klarna for b2b? You need a separate agreement for this so contact your Klarna merchant support regarding this and they will help you out.

Hi,

Can you resend the email and add your username from www.ads-software.com ?

Hi @lykkelig,

We have an ongoing discussion with Klarna regarding this. I will get back to you as soon as I have more information.

Best Regards,
Kristian Andersson

Hi,

We got support for Monster Insights Google Analytics E-commerce tracking and also with Google Tag Manager through the plugin by Tomi Duracelli. What plugin are you using?

Often when getting a Unauthorized error you can try these things first:

401 – Unauthorized
If you receive this error message it usually means that you are using your credentials for the wrong plugin. It could also mean that the username and/or password is incorrect, try copying & pasting instead of typing in directly and double check for whitespace. If you need support, you should email your regions Klarna Merchant contact.

Link to our documentation regarding error codes:
https://docs.krokedil.com/article/267-klarna-checkout-error-codes

If this does not help you, you need to contact Klarnas merchant support as this is an account related issue. We as a third party developer has no access to this info so Klarna is the only ones that can help you in this case,

Hi all,

We now have a solution for this issue. We have released a new version of the Klarna Checkout for WooCommerce plugin (v1.11.6) that should take care of the problem and make it possible to use the Klarna Checkout together with GTM4WP again.

Detailed information about the problem & the fix
November 11, version 1.11 of Google Tag Manager for WordPress was released. In this version jQuery( 'input[name=payment_method]:checked' ).trigger( 'change' ); was added, and triggered when the WooCommerce checkout form was submitted – if no payment method previously was selected.

For the KCO plugin this event was triggered when the confirmation page was rendered (the regular WooCommerce checkout page, but after the KCO purchase was finalized and the WooCommerce checkout form was submitted).

In the KCO plugin we listen to this change event since it might be needed to switch checkout template file when switching to/from KCO payment method. However, this listener is not needed on the KCO confirmation page. We have removed this listener in version 1.11.6 of the KCO plugin and it should now be compatible with GTM4WP.

Hi all,

We now have a solution for this issue. We have released a new version (v1.11.6) that should take care of the problem and make it possible to use the Klarna Checkout plugin together with GTM4WP again.

Detailed information about the problem & the fix
November 11, version 1.11 of Google Tag Manager for WordPress was released. In this version jQuery( 'input[name=payment_method]:checked' ).trigger( 'change' ); was added, and triggered when the WooCommerce checkout form was submitted – if no payment method previously was selected.

For the KCO plugin this event was triggered when the confirmation page was rendered (the regular WooCommerce checkout page, but after the KCO purchase was finalized and the WooCommerce checkout form was submitted).

In the KCO plugin we listen to this change event since it might be needed to switch checkout template file when switching to/from KCO payment method. However, this listener is not needed on the KCO confirmation page. We have removed this listener in version 1.11.6 of the KCO plugin and it should now be compatible with GTM4WP.

Hi,

You need to contact your Klarna Merchant support regarding this as it’s account related.

https://docs.krokedil.com/article/304-klarna-contact-merchant-support

We will get back to you in the support ticket we have.

Since @andersbolander who started this thread is using GTM4WP and we know that this plugin together with KCO is generating a problem we will also try to solve that asap.

I’m saying that there is a problem when using the latest version of GTM4WP. This problem results in the customer not being redirected to the order received page correctly when purchase is finalized. Instead the checkout page is reloaded and the customer sees the Klarna Checkout “thank you for your order” message in the KCO iframe. At this stage the cart is not emptied and the tracking isn’t working correctly.

The reason that this is happening is because of a change event that is triggered (in GTM4WP) when the WooCommerce checkout form is submitted, resulting in this ajax request not returning a success function. Since there is no success function returned, the customer is not redirected to the order received page.

@sirrahikkala Are you saying that you have the same behavior in your store, without GTM4WP?

Hi,

You need to make sure that you send the correct purchase_country to Klarna. What multilingual plugin are you using?

Hi!

We are still debugging this issue together with the GTM plugin developer but still no solution.

We keep you posted.

The only way right now is to manually delete those pending orders or put them to a cancelled/failed in the status. @nicmare

Hi,

We got a reply from Klarna now regarding this. They answer: “This is by design and is supposed to happen. We do not support order that have 0 amount. The lowest amount we accept is 1 SEK”.

?For users to be able to choose a payment option in the checkout, the minimun amount have to be 1(kr).

?We tested ourselves with 0 kr order amount and in those cases where no payment methods was shown, it was defaulting to invoice in Klarnas system.

Best Regards,
Kristian Andersson