Krokedil

Hi,

We are in contact with @duracelltomi and right now it seems to only be an issue when using the enhanced e-commerce tracking. We are working on a solution but don’t have anything yet.

Thanks a lot! Glad I could help ??

Andreas

@ttjgbg

Hi,

If you receive this error message: Unauthorized
It usually means that you are using your credentials for the wrong plugin. It could also mean that the username and/or password is incorrect, try copying & pasting instead of typing in directly and double check for whitespace. If you need support, you should email your regions Klarna Merchant contact.
https://docs.krokedil.com/article/304-klarna-contact-merchant-support

Hi,

I will take this discussion further with our developers and will get back to you guys as soon as I have more information.

Best Regards,
Kristian Andersson

Marking as resolved

Marking as resolved.

Hi,

Can you try rolling back one version of the Klarna Checkout plugin and see if the same issue still presists?

Best Regards,
Kristian Andersson

Hi,

What version of the Klarna Checkout plugin are you using? Did you make any changes to your website on the 11th of november?

Best Regards,
Kristian Andersson

Hi,

I have tested to hook into the “woocommerce_order_status_processing” action and it is getting triggered when finalizing a purchase with DIBS Easy. When an order is saved in WooCommerce this action is runned. Doing this action manually as you described some other plugins does, is not following the standard WooCommerce flow because it will potentially run twice due to WooCommerce are already doing this action. Im not sure why the WooCommerce Email Notifications Pro plugin won’t work with DIBS Easy but i do not think it’s because we are not doing this action manually.

Best Regards,
Kristian Andersson

Hi,

The DIBS Easy plugin is using the WooCommerce function payment_complete in order to set the orders as “Processing”. This is the WooCommerce standard flow of handeling orders. On every status update WooCommerce is doing this dynamic action.
Therefore we are not hooking into it manually in the plugin.?

Why are you using a seperate plugin for sending emails depending on order status when this kind of functionality already exists in WooCommerce’s settings?

Best Regards,
Kristian Andersson

Hi lykkelig,

We are aware of this problem also existing on regular WooCommerce discounts. We have contacted Klarna regarding this and their engineers are looking into it.

Best Regards,
Kristian Andersson

Hi atlefar,

Do you have the Klarna Order Management plugin installed and active? Do you change the order status in WooCommerce to “Completed” when the order is done?

Best Regards,
Kristian Andersson

Hi eurotunes,

In Klarna Order Management version 1.4.0 we added additional logging in the plugin. Information about the requests to Klarna is logged even if there is no errors in the requests. The logging itself should not cause any problems for you as a merchant. The purpose for this logging is to make the debugging and troubleshooting easier.

Best Regards,
Kristian Andersson

This was fixed as it was a conflict with another plugin that used a custom code snippet.

Hi,

Can you try and disable: Joosi WooCommerce Campaigns ?

Can you include your developer in our emails instead? That would be much better.

Andreas