krokedilmartin

Hello @harryr999

If you’re still experiencing issues, it’s possible that there’s a compatibility problem with another plugin or theme. To investigate this further, I recommend following this guide on troubleshooting in WooCommerce: https://docs.krokedil.com/krokedil-general-support-info/guide-to-troubleshooting-in-woocommerce/

If the issue persists, please provide a link to your staging environment so that we can better assist you.

Hello @harryr999

This is not a known issue.
Klarna Payments for WooCommerce is working as expected in our test environment: https://demo.krokedil.se/klarnapayments/

You may use this guide to check if you set it up correctly: https://docs.krokedil.com/klarna-payments-for-woocommerce/get-started/introduction/#set-up-klarna-payments-for-test-purchases

Hello @lindenhoff

PHP Deprecated: stripslashes and Constant FILTER_SANITIZE_STRING is not supposed to affect functionality. It is just a warning that it will be removed in an upcoming version.

Regarding the issue with Bad value: order_amount is a separate matter. To resolve it, will I need to check the log that contain information that cannot be shared in a public forum.

Please contact [email protected] and use this guide to prepare: https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/

Hello @ruel214

Are you able to get Klarna Paymets for WooCommerce working in test mode using test credentials using this guide? https://docs.krokedil.com/klarna-payments-for-woocommerce/get-started/introduction/#set-up-klarna-payments-for-test-purchases

Hello @richardzed

It looks like your Data client ID is missing. You may read more about the setting here: https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-on-site-messaging/#configuration

You may use this guide to set it up: https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-on-site-messaging/#configuration-video-klarna-payments

Hello @ruel214

Please share a system report from your store using this guide:
https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report
and a service like https://pastebin.com/

Hello @richardzed

It looks like your staging environment is using the plugin Elementor and the theme hello Elementor.

Please deactivate Elementor and change theme to Storefront temporally.

Hello @togemaxxmedia

Version 3.0.6 of Klarna Payments for WooCommerce was released yesterday.

Do you still experience the same problems using that version?

Hello @richardzed

Please change theme in the staging environment to Storefront to check for compatibility issues with the theme.

Hello @richardzed

This might be a compatibility issue with another plugin or theme.
My suggestion is that you try this troubleshooting guide: https://docs.krokedil.com/krokedil-general-support-info/guide-to-troubleshooting-in-woocommerce/

Please come back if you need more support.

Hello.

You may use this troubleshooting guide to check for a specific plugin or theme: https://docs.krokedil.com/krokedil-general-support-info/guide-to-troubleshooting-in-woocommerce/

• This reply was modified 1 year, 7 months ago by krokedilmartin.
• This reply was modified 1 year, 7 months ago by krokedilmartin.

Hello @chaten

I tried to check out at your site using the sample data from Klarna:
https://docs.klarna.com/resources/test-environment/sample-customer-data/#united-kingdom

It created the error message: Billing Postcode is not a valid postcode / ZIP.

I think this might be a conflict with another plugin or your theme.
My suggestion is that you use this troubleshooting guide step to check:
<a href=”https://docs.krokedil.com/krokedil-general-support-info/guide-to-troubleshooting-in-woocommerce/#2-create-backup-of-your-site “>https://docs.krokedil.com/krokedil-general-support-info/guide-to-troubleshooting-in-woocommerce/#2-create-backup-of-your-site

You may read more about compatibility here:
https://docs.krokedil.com/klarna-payments-for-woocommerce/get-started/introduction/#compatibility-with-themes-plugins

Hello @chaten

You do not need to password protect the system report. My suggestion is that you remove it after I have read it.

Are you able to get Klarna Payments for WooCommerce working using test credentials?
You may use this guide to set it up: https://docs.krokedil.com/klarna-payments-for-woocommerce/get-started/introduction/#set-up-klarna-payments-for-test-purchases

Hello @chaten

Please share a system report from your store by using this guide:
https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report

and service like https://pastebin.com/

Hello @user9876789
I have created an internal ticket for our product manager and developers to look at this. I will come back to you when I have more information.