krokedilmartin

Hello @gifiy

The text is located inside an iframe from Klarna, so it is not possible to translate using WPML string translation.

The iframe from Klarna is translated to the language based on WordPress get_locale().
https://github.com/krokedil/klarna-checkout-for-woocommerce/blob/84c6d737db5187c20263fb568aa480c2f995eb53/classes/requests/checkout/post/class-kco-request-create.php#L48

If you are able to change WordPress locale using WPML or in some other way, will the iframe appear translated.

Hello @dieringelei

Please share the whole system report from your store using a service like https://pastebin.com/

Hello @philsafc

Yes
When fields for shipping address are disabled are Klarna Payments for WooCommerce supposed to behave this way.

Hello.
When testing in my test environment, is everything working as expected.

Please share a system report by following this?guide using a service like https://pastebin.com/

Hello @jennysouth

You need an agreement with Klarna for each country and currency you would like to sell to.
You will then need to insert credentials for each country in the settings.
Image: https://drive.google.com/file/d/1iIactp6LFYXr6uzJeNYUx9KIR7xn18dB/view?usp=sharing

Here is a link to the documentation:
https://docs.krokedil.com/klarna-payments-for-woocommerce/
Here is a link to Klarna Merchant support, who can help you with your agreement:
https://docs.krokedil.com/klarna-for-woocommerce/general-information/contact-merchant-support/

• This reply was modified 2 years ago by krokedilmartin.

Hello @abdusalamk

Klarna Checkout is working as expected in our test environment:
https://demo.krokedil.se/klarnacheckout/
Please share a system report using a service like https://pastebin.com/ and this guide: https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report

Hello @embercide

Do you know a time and date this error was generated?
Please share a system report from your store using this guide and a service like https://pastebin.com/
https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report

Hello

Additional settings are probably required in shipmondo.
It is not possible to solve this issue by changing settings in Klarna Checkout for WooCommerce.

Hello @stivenson2005

It is not possible to change it by a setting or by edit the code in the WordPress plugin becuse this information is inside the iFrame.
The content inside the iFrame is controlled by Nets.

An order should however be updated on callback with correct information a few minutes after the customer closed the browser window.

• This reply was modified 2 years, 1 month ago by krokedilmartin.

Hello @litebryggsarpsborg

Is everything working as expected now?

Hello @litebryggsarpsborg

I am not able to place orders in a live environment.
Do you have a staging environment where I can try to place an order with Klarna Checkout in test mode?
Or can you share a link to a screen recording where you are placing an order?

When testing in my test environment does it look like everything is working as expected.
Video: https://drive.google.com/drive/folders/1BRWclbGhz8buR7CRkImnWWxi3GLDzyLN

Please double-check if you have set up KSA correctly:
https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-shipping-assistant/

Thank you Rune, @metuza

I am unfortunately not able to debug this without the log file that can’t be shared on a public forum.

?You may submit a support ticket to Krokedil here:
?https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#4-submit-a-support-ticket

Hello @litebryggsarpsborg

Please share a system report using a service like?https://pastebin.com/

Here is a guide how to retrieve the system report: https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report

Hello @metuza

Please share a link to a screenshot where these error notices are visible

Hello @baastool

Please share an image of the order notes from an order where this error is present, looking like this:
https://drive.google.com/file/d/1zY31lm4KY4mEwy5vCX49Kg0X_kA-LHEP/view?usp=sharing

And a system report from your store. You may use this guide to retrieve the system report:
https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report