Krupa Nanda

Hi @julesomattic

This has been sorted now.

Thanks,

Krupa

Hi @diabolique,

I hope you are doing good!

Sorry for the delay in reply. I have forwarded this query to my team and they are looking into it.

I will get back to you once I hear back from them!

I really appreciate your patience!

Have a nice day!

Thanks,
Krupa

Hi @diabolique.

I hope you are doing good!

If I use [rtmedia_gallery] shortode before rtmedia_load_template() then rtmedia_load_template() loads nothing, when I use [rtmedia_gallery] shortcode after rtmedia_load_template() then everything works fine.

The function rtmedia_load_template() imports necessary templets, so it’ll not work if the shortcode is executed before that. So the current implementation is as expected!

Please let us know if you have any further queries!

Have a nice day!
Stay safe!

Thanks,
Krupa

Hi @anniebvt,

I hope you are doing good!

Following up on my previous reply, did you a chance to look into the guide I shared above?

Please let us know if you need any further assistance for the same!

Regards,
Krupa

Hi @anniebvt,

Thank you for using our product!

when I click on the Media button in my profile I see nothing, just a spinning little grey square. What do I need to do to get the galleries to display?

It should display the media that you uploaded. Since you are facing the issue with that I would request to check and confirm the same thing with any WordPress default theme.

Alternatively, you can follow this guide to troubleshoot the issue – https://rtmedia.io/docs/troubleshooting/basic-diagnosis-guide/

Please let us know if you face a similar issue with default environment.

Looking forward to hearing back from you.

Have a nice day!
Stay safe!

Thanks,
Krupa

Hi @zinckles ,

Thank you for getting back to us! We will add the fix for the same in our upcoming release of the rtmedia core plugin.

I will update once the fix with the release is out!

Have a nice day!

Regards,
Krup

Hi @vinem

Following up on my previous reply, were you able to look into the queries I raised? Can you please confirm if you are still facing the issue?

Looking forward to your reply.

Thanks,
Krupa

Hi,

Thank you for opening the ticket on our support thread! We will communicate over there only.

Thanks,
Krupa

Hi @fedimar,

Can you please confirm if the bbPress plugin installed and active?

Please let us know if you still face the issue even after you the bbPress is active!

I request you to open a new ticket on our support channel here – https://rtmedia.io/support/

Have a nice day!
Stay safe!

Thanks,
Krupa

Seeing the errors mentioned by @ivospan it seems there is an issue with a single quotation being passed with the code.

Please use the below code:

In RTMediaInteraction.php, make a change at line no 55.

Location of RTMediaInteraction.php – buddypress-media/app/main/interactions/RTMediaInteraction.php

Replace

add_filter( 'wpseo_opengraph', array( $this, 'rtmedia_wpseo_og_image' ), 999, 1 );

with

add_filter( 'wpseo_frontend_presenters', array( $this, 'rtmedia_wpseo_og_image' ), 999, 1 );

This should help you to resolve your problem and the site should function properly.

Since the Yoast update includes important new changes it is probably best if rtMedia would create a quick update for this particular problem and not wait for a planned update of the rtMedia plugin.

We are working in that direction. The release will be out soon!

Please let us know if there are any more queries. We will be happy to address it.

Thanks,
Krupa

Hi @ivospan,

Can you please confirm if the problem is fixed with given solution?

Hi @reelscene,

I have replied to you on our support channel. Kindly check your mailbox!

Hi @ivospan,

Thank you for checking with us regarding the issue you are currently facing.

The fatal error is because of the conflict with the Yoast plugin.

Solution:

Please make the changes as mentioned below to resolve the issue.

In RTMediaInteraction.php, make a change at line no 55.

Replace add_filter( ‘wpseo_opengraph’, array( $this, ‘rtmedia_wpseo_og_image’ ), 999, 1 ); with add_filter( ‘wpseo_frontend_presenters’, array( $this, ‘rtmedia_wpseo_og_image’ ), 999, 1 );

And save your changes.

This will help you to get your site back to the normal state.

We will fix this in our upcoming release of the rtMedia plugin. But till then you can use the above code which will help you to function your site properly.

Please let us know if you need further assistance!

In case if you still face any issue, I request you to open a new ticket on our support channel here – https://rtmedia.io/support/

Have a nice day!
Stay safe!

Thanks,
Krupa

Hi @1community1,

We are really glad that you liked our service and team efforts. We will be happier to assist you in the same manner ahead.

Thank you for taking the time to give the 5-star rating to our plugin.

Thanks,
Krupa Nanda

Hi @fsule,

Can you please let us know which device you are using currently? This way it will help us to identify if the problem is specific to any device.

Can you please open a new ticket on our support channel – rtmedia.io/support/ to get the quick response from our support team.

Have a nice day!

Regards,
Krupa

Hi @jdembowski,

Yes, no issue. It is fair enough!

Thanks,
Krupa