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  • Thread Starter kthogan

    (@kthogan)

    For us it was the shortcode for individual episodes so it seems like any shortcode will cause this problem, we have now included the audio via the “add media”
    button and no issues.

    [podcast_episode episode=”4176″ content=”title,player”]

    Thread Starter kthogan

    (@kthogan)

    BEEEEN!

    Thank you SO much, your suggestion worked perfectly! We removed the episode shortcode form the posts and the RSS feed fixed itself automatically.

    Thanks a million for your help with this!

    Thread Starter kthogan

    (@kthogan)

    Hi Guys,

    Ben, delighted to hear the issue has been resolved for you – hopefully I can come to the same conclusion.

    Chris – to answer the above questions:

    – Are you publishing these podcast episodes as regular Posts, Podcast posts, or another Custom Post type?
    I am creating the podcast as a Podcast post via the plugin page, add each podcast episode to a Podcast series via category.
    I have a separate Podcast post page which I have a playlist shortcode embedded. This lists all our podcast episodes.
    I also use the episode shortcode on each of my episode’s pages as our default podcast page doesn’t display them correctly (this has always been the case and has never been an issue before – we simply do not publicise this page)

    – Do you have “Include Podcast post in main blog” selected in the Podcast -> Settings -> General area?
    No
    – Have you tried doing a Theme conflict test to see if another theme behaves like this as well? What theme are you using either way.
    Yes – I have disabled all plugins and the theme via your troubleshoot link/instructions you sent originally in this thread. This did not fix the issue.

    – Are you using Gutenberg?
    No

    – Are you creating the new posts by copying an existing post or creating them from scratch?
    I do not fully understand what you mean here but if it what I think, then no, the only thing we copy and paste are the podcast tags. We create all our episodes and posts from scratch

    We’ve not been able to replicate this problem thus far in our staging/testing environments, so if there is any other information you can provide about how you’re creating your podcast episode posts that would be really helpful.

    All I know is that the issue seems to be the RSS feed itself. The audio is fine, the singular page episodes are all fine with correct title and content, but it is the RSS feed which has been delivering the incorrect info to podcast platforms, some podcast platforms (such as podbean) mow return an error message when I try to click into it.
    As per Ben’s post above, I always use the classic editor on our blog posts.

    If I can send you logins to our site, I would really appreciate you accessing our site and seeing if you can resolve this issue, please?

    Thread Starter kthogan

    (@kthogan)

    Hi Chris,

    I did as you mentioned and I am still having the same issue. I had all plugins disabled barr the podcast plugin and the same problems stands. I am still in Troubleshooting mode at the moment and as you can see – no change: https://www.theungracefulguide.com/feed/podcast/

    All episodes display the incorrect title and content but the correct audio file. As before, whatever I now publish on my site, the RSS feed updates to the most recent blog published i.e the title and content. It also means that I cannot publish any content as the RSS feed issued to all podcast listening platforms such as iTunes and Podbean etc. are sending a notice to our subscribers to let them know a new podcast has been updated.

    This is not ideal as now if we publish a post, we are spamming our podcast subscribers and also means we cannot publish a blog post which is a huge issue for our brand and business.

    Can you please urgently advise how to correct this? Do we need to completely uninstall the plugin and start from scratch?! Hopefully not as this is not ideal.

    Appreciate your time and assistance!

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