kuldipzorem

Hi @mehmetkose,

Please enable the Force Geolocation option under the General Settings in our plugin and check the issue again on your store.

Let me know how it goes.

Thanks,
Kuldip

Hi @mehmetkose,

Could you please share screenshots of the General Settings and Restriction Settings from our plugin?

Thanks,
Kuldip

Hello,
I’m sorry to hear you’re experiencing this issue. It sounds like a plugin or theme conflict. To identify the root of the problem, please follow these troubleshooting steps. Make sure to back up your site before you begin:

1. Switch to a Default Theme: Activate a standard WordPress theme (e.g.,?Twenty Twenty-One ). Does the issue persist?
2. Deactivate All Plugins: Disable all plugins except WooCommerce and CBR, then check if the issue is resolved.
3. Identify the Offending Plugin: Reactivate plugins one-by-one, checking for the issue each time. This will pinpoint the conflicting plugin.

Thanks

Hi @ncj,

I’ve fixed the error, and it will be included in the next version update.

Let me know if you need any further assistance.

Thanks,
Kuldip

Hi @diego20255,

The issue is related to pro features. If you need support for the pro plugin, please contact the Zorem support team for assistance.

Thanks,
Kuldip

Hi @diego2025,

Could you please share screenshots of the issue?

Thanks,
Kuldip

Hi @inspero,

Could you please share the restriction settings and general settings of our plugin from your store?

Thanks,
Kuldip

Yes, if a VPN is active, the detected geolocation country will be based on the VPN’s server location rather than the user’s actual location.

Hi @gkina,

This shortcode is available only in the Country-Based Restriction PRO plugin and is not supported in the free version.

Thanks,
Kuldip

Hi @gkina,

Could you please share the shortcode you are using in your store?

Thanks,
Kuldip

Hi @ryaneasitilll,

I will check and update you as soon as possible.

Thanks,
Kuldip

Hi @logen007,

It might be a caching issue. Are you using any caching plugins on your store?

Thanks,
Kuldip

Hi @mostafahajjat96,

We are not making any changes to the single product page layout. Our plugin only removes the button to mark a product as non-purchasable based on the restricted country settings. It’s possible that this issue is caused by a conflict with another plugin.

Could you please try deactivating all plugins except WooCommerce and the CBR plugin, and then check the issue again?

Let me know if you need further assistance.

Thanks,
Kuldip

Hi @hybridmedia,

I’ll check and update you as soon as possible.

Thanks,
Kuldip

Hi @hybridmedia,

Could you please share the URL of the restricted product from your store?

Thanks,
Kuldip