kwebdesign

Thanks for your response.
For some reason I didn’t get an email notification and only noticed you’d replied yesterday.

My lower_case_table_names variable is set to 0.
I tried changing it to 1 in the early hours of this morning, but I must have made the change in the wrong place, because mysql failed to restart, so I had to revert.

I’m currently trying to set it on a per user basis, but am struggling to find the location.

I think I’ll have to pick this up once I’ve watched some more Linux tutorials.

Many thanks for your input so far…

Hi there,

Apologies for wasting your time on looking for the report…
I’d forgotten that this client had refused to work with me in setting up Send Grid or MailGun, as they’ve given up on the site and plan to drop it when their hosting is up in 6 months. This adds to the frustration of trying to resolve this issue!
I’ve just chucked my Send Grid API key in and have resent the report.

My value is…
$table_prefix = ‘3dJr37Rvt_’;
All of my tables start with this prefix, so I’m confused that you’ve said “You don’t have any tables that start with 3dJr37Rvt”.

You can see all my WF Tables here…
https://snipboard.io/Tbfsih.jpg

I’m sure the hackers out there are loving all of this information… No security and here’s my secret table prefix. Thank god for backups, because I don’t think this site will last another 6 months at this rate.

That’s not me having a go… I totally understand these questions are necessary. It’s just an unfortunate situation.

Hi Gerroald,

I’ve now sent the diagnostics report.

Regards,

Kirk

No problem… I understand and thanks for the update!

Thanks for the reply and apologies for wasting your time.

Hi there,

I’ve just sent a link to a test environment.

Regards,

Kirk

I’m having the same problem. Any ideas yet?

It turns out that I’d missed the filter button at the edge… It was set to “disconnected” and I’d changed to “all statuses”, but hadn’t clicked filter.

• This reply was modified 5 years, 3 months ago by kwebdesign.

Thanks Lee… You’ve help me resolve part of my issues!

I went to remove the extensions via plugins, as I thought removing V4 would probably trigger the same code. It turns out they weren’t enabled.

I kind of just expected the extensions to continue working on upgrade.
I removed the old ones via the server because without the regular plugins menu displayed, it’s easy to forget it’s there. When I installed the new ones, I’d assumed MainWP would activate them.

• This reply was modified 5 years, 3 months ago by kwebdesign.

Screen options isn’t showing anything I want to enable…
https://snipboard.io/61ZItX.jpg

Plugins directory shows the installed extensions…
https://snipboard.io/aK4I01.jpg

Extensions page shows the missing extensions…
https://snipboard.io/QPWBnj.jpg
I can’t activate them, if they’re not there.

Install extensions…
https://snipboard.io/l0hKnT.jpg
I’ve already ticked and installed, which is how they ended up in my plugin directory.

I’m on Chrome Windows.

Thanks for this information…

I’ve managed to show the sites via the overview.
I tend to check for disconnected sites via the sites menu each day.
I guess they should show up when syncing but best to be sure.

I’ve deleted the old extensions via the server, as they weren’t visible in the admin.
I’ve installed the new extensions, which now appear on the server again, but still aren’t showing in the admin. I’ve tried Incognito after this to ensure it wasn’t caching.

It does look better and I’m not a massive fan of stuff being moved around, but who is. There’s normally a good long term reason for doing so. They’re providing an amazing system for the price, so I’ll cut them a bit of slack.

• This reply was modified 5 years, 3 months ago by kwebdesign.

Forgot to mention that I’ve tried Incognito based on the clear cache post.

I’ve also been through the repair database process.

• This reply was modified 5 years, 3 months ago by kwebdesign.

I’ve just marked this as not resolved again, because in my opinion it hasn’t been.

Until you change the way you handle sessions, every time you release an update, it stops the BackWPUp plugin working, until I manually adjust your code.

This is a very inconvenient glitch that is becoming very frustrating, considering I’ll need to fix it every month.
https://pinpoint.world/documentation-booking/wordpress-changelog#free

• This reply was modified 5 years, 4 months ago by kwebdesign.

No problem with the delay and thanks for your response.

I’ve since discovered the shortcode closing tag for each testimonial is stripped out, along with the testimonial test, when you update the page in visual mode.

I thought the client had messed this up, until I’d realised it was affecting other sites.

A work around for us, is copying the code into Templatera and then placing the template into the page. This would require a 3rd party premium plugin though.