Lady Billie

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Great thank you, worked a treat!! ??

ah, right thank you I shall try that in a tick! ??

Thank you Johnna, I went and had a look and I do not have any plug-ins of that nature. All I have is Jet Pack, Custom Settings For Jet Pack, Pinterest Pin It Button, Google Fonts and Heateor Social Comments. I suppose if I try disabling them one at a time and see if I can find the cause. ??

Thank you for that, I shall give that a go!
With the mobile viewing, the widgets only come up at the bottom if someone scrolls all the way to the bottom and clicks view full site. So any widgets require a lot of scrolling and most new visitors are not going to know to do this action to see the widgets. I just wondered if there was an easier way to view them but not to worry. ??

Thanks

Billie

Hi vaniahealthcare,

for this to have happened, I am guessing you made a change before you got locked out? the only way to get to the files to change/undo what you last did would be through the person who is hosting your website. If you made no changes then I would either go on live chat or email your website host as it is probably their end if you made no changes. Hope that helps! ??

Thank you for the advice. I added the widget again earlier and it did the same. I have since added it back to go and run it through the scanner you suggested and all of a sudden it worked fine. I did a scan to be sure and all good. All my problems started happening after the latest jetpack update so whether there was just something misaligned somewhere if you get what I mean! Thank you for your help.

Hi,
I can assure you I did everything exactly as you said and I was left with a clean and new site! Fortunately with my own sense and skill I had made quite a few back ups before hand in case this happened as I thought it might. I have managed to get everything as it should be know. Yes it is still kapersky saying there is malware but all problems with this and in my website only happen when this widget is being used, I definitely feel it is bugged. Thank you for your help in this matter though.

Okay so I done the deletion of files other than the two you said to keep. Reinstalled….wiped my whole website and am having to start again! I think I have found the problem though, which is kind of a kick in the teeth as I have already wiped it. It seems to be whenever I try to use Jetpack social media icons in widgets it starts playing up and saying there is malware. Still can’t use featured images but that’s the last of my worries right now.

Okay thanks, I am changing from my laptop to my pc just in case as I just reinstalled kapersky on my laptop so wondered if it had something to do with them!

Okay thanks I shall give that a go. I am using kapersky for Internet protection.

Oh and I forgot to mention the hassle I have had with featured images and not being able to use them. Although it lets me set them, they just don’t appear on the posts!

Okay this is strange, been having lots of problems of late with my site and even though the code is still in the right place as answered by yoga1103 the header has moved back to under my menu. Anyone know what I can do to change this back to having my header image before my menu, i.e the menu under the header image?

Thank you so much!!! That has totally worked and looks so much better now! ??