ladymercury

I just spoke with Jetpack support, along with my host, we realized its a memory allocation issue. You could read more about it here: https://www.ads-software.com/support/topic/jpg-files-over-2mb-not-uploading-correctly?replies=6

Maybe that’ll help with the problem?

I will note that my host had to bump up my memory allocation from 96 to 128mb in order for me to upload larger JPGs and run Jetpack at the same time. The same could be the problem with your plugins and file uploads.

And we’ve fixed the problem.

Thanks!

Well!

Currently dealing with the host and they’ve figured out what’s going on based on the post you wrote that I’ve provided and we’re currently working on getting things worked out. ?? Thanks so much, seems to be another memory issue.

Might need to upgrade my plan to handle larger images! Or decrease my image dimensions.

The host just increased the memory allocation for my WP installations and are baffled that even with the memory increase this problem is still happening.

The uploads are completed. That is not the issue. They are being uploaded normally to the server and they appear in the respective directory. If the plugin is not activated, there is no problems uploading the images. If there was a memory problem, I would not be able to upload any image regardless of filetype if the size is too large. PNG and GIFs upload without issue.

The issue is that when the JPGs are being uploaded to WordPress, the software is not displaying the thumbnails properly. I can, of course, access the edit file page and have the image appear as if nothing happened.

Case in point, here are screencaps of what I am talking about:

https://imgur.com/UDvaoov
https://imgur.com/WpIBLwe
https://imgur.com/Q1rTFns
https://imgur.com/sIMgq2K

I do not know if there is a problem with Jetpack trying to compress or optimize the JPEG images and that in itself is causing it to break. Because my host says no errors are firing off and there are no problems on their end affecting this WordPress/Jetpack installation.

Looking at the screencaps, it seems that WordPress is acknowledging the fact that there is a file within wp-content but it has having problems producing the thumbnails for the images.

I honestly do not want to deactivate Jetpack in order to upload images without issue. Are you saying that even despite the files uploading without a problem there still could be a memory issue with thumbnail creation?

I’ll be contacting my host in the mean time with a link to this thread to see if this will help them in resolving this if this happens to be a memory issue.

I am having the same issue. Do you have the Jetpack plugin installed? This seems to be causing the issue. I suggest starting a ticket over at the plugin support forum to see if they can provide a solution.

Update

I’ve went through my plugins and it seems to be that JetPack is indeed causing the error. Seeing how Jetpack is a WordPress.com made plugin I am assuming I need to head over there to see why this issue is occurring.