Laken Hafner

It looks like you’ve been hacked ??

Remain calm and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.

What steps did you follow when moving over your site?

To not lose any data from your site, you need to transfer all the files via FTP, and import the previous database.

Looking at your site, it appears you are using the Salient theme.

We recommend asking at Theme Nectar’s Support so the theme’s developers and support community can help you with this. Because this is a commercial theme, we feel it’s important to direct people to those official locations.

https://themenectar.ticksy.com/

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

This is possible, using custom CSS.

The WordPress customizer has a section for custom CSS, and there you can set your desired values for the various elements by writing some CSS.

There is not however a way to do this with a GUI.

Hi @mjohnson68

What plugins do you have enabled currently? Looking at some of your site’s network requests, some seem to be coming from a cache directory, which is usually created with a caching plugin. Considering that you cleared your local cache, I’m thinking it may be a server cache issue.

I also see that you’re hosting with SiteGround. Some hosts (such as SiteGround) include a caching plugin with their hosted WordPress sites to speed up the site, and decrease the load on the server. Within this caching plugin, there will usually be an option to “purge”/”clear”/”empty” the cache. Try seeing if that’s an option and report back.

• This reply was modified 6 years, 9 months ago by Laken Hafner.

Hi @chrisculo

Looking at your site, it appears you are using the Divi theme. Divi is a commercial theme, so therefore we can’t help you here sadly. Please instead go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

https://www.elegantthemes.com/forum/

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.