Chocolalato

Hi Varun

				  # Matomo

* Matomo Plugin Version: 4.13.4
* Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
* JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" )
* Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
* Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
* Matomo Version: 4.13.3
* Matomo Blog idSite: 1
* Matomo Install Version: 4.13.3 (Install date: 2023-02-09 21:17:16)
* Upgrades outstanding: No
* Upgrade in progress: No

## Endpoints

* Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
* Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)

## Crons

* Server time: 2023-02-26 03:09:03
* Blog time: 2023-02-25 19:09:03 (Below dates are shown in blog timezone)
* Sync users & sites: Next run: 2023-02-25 21:20:32 (2 hours 11 min) ( Last started: 2023-02-24 21:22:13 (-21 hours 46 min). Last ended: 2023-02-24 21:22:13 (-21 hours 46 min). Interval: daily)
* Archive: Next run: 2023-02-25 19:17:19 (8 min 16s) ( Last started: 2023-02-25 18:17:44 (-51 min 19s). Last ended: 2023-02-25 18:17:46 (-51 min 17s). Interval: hourly)
* Update GeoIP DB: Next run: 2023-03-11 21:20:32 (14 days 2 hours) ( Last started: 2023-02-09 21:20:34 (-15 days 21 hours). Last ended: 2023-02-09 21:20:36 (-15 days 21 hours). Interval: matomo_monthly)

## Mandatory checks

* PHP version >= 7.2.5: ok 
* PDO extension: ok 
* PDO\MYSQL extension: ok 
* MYSQLI extension: ok 
* Other required extensions: ok 
* Required functions: ok 
* Required PHP configuration (php.ini): ok 
* Directories with write access: ok 
* Directories with write access for Tag Manager: ok 

## Optional checks

* 64-bit PHP Binary: ok 
* Tracker status: ok 
* Memory limit: ok 
* Time zone: ok 
* Open URL: ok 
* GD > 2.x + FreeType (graphics): ok 
* Other extensions: ok 
* Other functions: ok 
* Filesystem: ok 
* Last Successful Archiving Completion: ok 
* Database abilities: ok 
* Max Packet Size: ok 
* Geolocation: ok 
* Update over HTTPS: ok 
* Supports Async Archiving: No
* Location provider ID: geoip2php
* Location provider available: Yes
* Location provider working: Yes
* Had visit in last 5 days: Yes
* Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

## Matomo Settings

* Track mode: default
* Track codeposition: footer
* Track api endpoint: default
* Track js endpoint: default
* Version history: 4.13.4, 4.13.3
* Core version: 4.13.3
* Last tracking settings update: 1676006314
* Last settings update: 1676225154
* Show get started page: 0

## Logs

* None: 

# WordPress

* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 6.1.1
* Number of blogs: 1
* Multisite Enabled: No
* Network Enabled: No
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: Yes
* WP_DEBUG_LOG: No
* DISABLE_WP_CRON: -
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: Yes
* CONCATENATE_SCRIPTS: -
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: -
* WPLANG: 
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_TRIGGER_BROWSER_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: -
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%year%/%monthnum%/%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads/2023/02
* Custom upload_path: $abs_path/wp-content/uploads
* Custom upload_url_path: 
* Compatible content directory: Yes

# WordPress Plugins

* Akismet Anti-Spam: 5.0.2
* iThemes Security: 8.1.4 (Network enabled)
* Limit Login Attempts: 1.7.1
* Matomo Analytics - Ethical Stats. Powerful Insights.: 4.13.4
* Matomo Marketplace for WordPress: 1.0.11
* TablePress (Premium): 2.0.4
* W3 Total Cache: 2.3.0 (Network enabled)
* Active Plugins: 9 (akismet better-wp-security matomo-marketplace-for-wordpress matomo tablepress-premium w3-total-cache)
* Theme: miniva (miniva)

# Server

* Server Info: Apache
* Apache AddHandler support: Supported
* PHP OS: Linux
* PHP Version: 7.4.33
* PHP SAPI: cgi-fcgi
* PHP Binary Name: /opt/cpanel/ea-php74/root/usr/bin/php-cgi
* PHP Maxmind DB extension: Not loaded
* PHP Error Reporting:  After bootstrap: 0
* PHP Found Binary: /opt/cpanel/ea-php74/root/usr/bin/php -q
* Timezone: UTC
* WP timezone: America/Los_Angeles
* Locale: en_US
* User Locale: en_US
* Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 256M
* WP Max Memory Limit: 256M
* Timezone version: 0.system
* Time: 1677380945
* Max Execution Time: 30
* Max Post Size: 16M
* Max Upload Size: 16777216
* Max Input Vars: 1000
* Disabled PHP functions: No
* zlib.output_compression is off: Yes
* Curl Version: 7.88.1, OpenSSL/1.1.1t
* Suhosin installed: No

# PHP cli

* PHP cli Version: 7.4.33
* MySQLi support: ok

# Database

* MySQL Version: 5.7.41
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: lalato_
* DB CHARSET: utf8
* DB COLLATE: 
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 57
* DB tables exist: Yes
* Matomo users found: 1
* Matomo sites found: 1
* Required permissions: OK

# Browser

* Browser:  (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.3 Safari/605.1.15)
* Language: en-us,en

	

Confirmed that this setting has been removed from iThemes Security. See this note here on the 8.x update.

https://ithemes.com/blog/ithemes-security-8-0/#ib-toc-anchor-38

I got it sorted, but I’m still not sure what the root cause was.

I had to go back in and re-add the domain and setup it from scratch. Only then could I get everything back up and running.

I’ll certainly be more careful when I’m doing maintenance.

No luck on this. If anyone has a suggestion, I would love to hear it.

@gappiah When I use https, I see what you’re seeing. It’s actually the content of an entirely different wordpress instance for lalato.com. (my very old blog that hasn’t been updated in 8 years)

derbylisting.com is technically a subdomain of lalato.com. So it’s more like derbylisting.lalato.com in the backend. Strange that it’s now redirecting this way for you.

But at least that’s a clue I can try and track down.

• This reply was modified 2 years, 11 months ago by Chocolalato.

@gappiah
I haven’t solved it. going to the home page still redirects to a 404.

The iThemes Security plugin was throwing a Fatal Error due to memory allocation. Upping the PHP memory limit to 64M seems to have resolved the issue for now. Users can login with the plugin Activated.

After installing those two PHP modules, the error message on login pinpointed the iThemes Security plugin as the cause of the login issue.

I deactivated the plugin and users were able to login again without errors. Now I need to figure out why iThemes was causing the problem.

Thanks again for pointing me to the Health Check plugin.

Thanks for the tip, @joyously.

When I used Health Check, it revealed the following…

The required module, gd, is not installer, or has been disabled.
The required module, mcrypt, is not installer, or has been disabled.

I will work on getting these running to see if that resolves the issue.

Hi Claudio,
Apologies for not responding until now. I haven’t had a chance to install your fix. As soon as I do I will let you know if there are any other issues.

Thanks for the fix! ??
Sam

Just marking this as resolved. Thanks again.

I’ll have to check that tonight when I get home. If the css files are missing, I’ll place them in the directory you noted.

That worked when I included the full HTML code…

<a href="https://www.example.com">https://www.example.com</a>

Thanks for the help!
–sam

I guess I’m the only one looking for this sort of thing. Oh well. I’ll see if I can figure something out.

Just for the record. I’ve looked at the plugins available and I didn’t see anything that looked like it might be useful for this. I’ve also, of course, searched the internet.