LandyVlad

Further to the above I DEACTIVATED WooCommerce itself.

I could then go in and delete the contents of the sidebar.

I then reactivated woocommerce.

I seem to be able to access the widgets screen now.

Any ideas as to what may have caused this / how to prevent a recurrence?

Thanks

• This reply was modified 1 year, 7 months ago by LandyVlad.

Fixed! I found out by looking at the sample file it needed to be ‘visible’

Success !

Having changed hosting this issue is resolved.

Thank you for your assistance.

However I now have another (unrelated one) but I’ll post a new thread on that ( https://www.ads-software.com/support/topic/failed-import-catalogue-visibility/ )

OK so I found out that the site is actually hosted somewhere different to what I thought – there were duplicate accounts but only one with the DNS pointing to it.

I’m trying to access that and transfer it to my own hosting to sort this out!

Thanks for your help so far I’ll report back how it finally works out for future reference. ??

For additional information which may be relevant.
Further to the above I found a thread on this same problem here

That person managed to resolve the issue (at their host) as follows:
” … php8.0… some php packages were not installed for that version the package I needed was mb_detect_encoding this is for giving php the capabilties to process CSV information. I had to enable and install it on WHM – cPanel. The package on whm is called php80-php-mbstring.”

I looked in what I thought was the appropriate place – PHP PEAR packages.
I searched for the package php80-php-mbstring – not found.
Searched for variations of that: php80-php & php-mbstring & mbstring – none found.

Tried to install it anyway –
parsePackageName(): only one version/state delimiter “-” is allowed in “php80-php-mbstring”
invalid package name/package file “php80-php-mbstring”
install failed

Also searched for mb_detect_encoding but couldn’t find anything with that name either.

I contacted my hosting provider who stated that “The mbstring PHP 8.0 extension and by extension the mb_detect_encoding function is installed. GD, which is sometimes a requirement, is also enabled.”

So now what? Suggestions?

Sadly no luck.

I have tried all convolutions of the above suggestion.

• (existing) Divi theme, all plugins bar woocommerce enabled.

• Divi theme, all plugins bar woocommerce disabled.

• Storefront theme, all plugins bar woocommerce disabled.

Still exactly the same behaviour as per my original post.

It’s very frustrating for sure – any other ideas?

Could these things have anything to do with it? Perhaps someone can explain them to me? On the face of it, it doesn’t appear to me that either of these would or could cause the issue I am experiencing.

SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.

Multibyte String: ? Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.

Yep that’s exactly whats missing )OK I’ll find and install the storefront theme and see how I go. It’s on a live website so I hope it’s a quick process to do imports?

@renehermi

In order to prevent a customer from having access to a staging site while in progress, I would prefer to set it up like this.

They would have an existing website at https://www.customerbusinessname.com

I would develop their new website at (for example) staging1.mywebsite.com

On completion I’d then push the website from staging1.mywebsite.com to be LIVE at https://www.customerbusinessname.com (replacing the existing website completely).

Can WP staging do this? Easily? If so is there info in the documentation about it?

Ta

Sigh.. still nothing eh.

Thank you

Well it has been a while and I have yet to determine how this occurred or any way to solve it.

If anyone sees this – any other ideas?

Thanks mate.
yep I know they are cpanel tools, I’ll check with the host per your suggestion.
Cheers

Thanks @mahdimoafi – are those particular functions available in the free version?

I’ve had some images disappear after a WP6 update and haven’t yet found a fix. – @keep_it_simple did you manage to find a solution?

I always find it annoying that when I try to do this on my computer Windows always opens Outlook (which I don’t use). @macmanx is it possible for me to change windows to tell it gmail is my default email? If so, where please ??