lankyman

Ok thanks. I will run some tests and get back to you.

Thank you for your help. I have just done some test orders and have found that the issue is happening when I turn on the “new checkout experience (early access)”

I had that turned on because the fields on the checkout page look much nicer and a lot more trustworthy. I will keep it off for now and monitor customer orders for any issues.

Thank you

### WordPress Environment ###

WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: iwr_
Total Database Size: 24.76MB
Database Data Size: 17.91MB
Database Index Size: 6.85MB
iwr_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
iwr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
iwr_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
iwr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_actionscheduler_actions: Data: 1.25MB + Index: 0.70MB + Engine InnoDB
iwr_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_actionscheduler_logs: Data: 0.41MB + Index: 0.33MB + Engine InnoDB
iwr_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
iwr_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
iwr_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_mailpoet_log: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
iwr_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
iwr_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_sending_queues: Data: 0.30MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
iwr_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
iwr_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
iwr_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_options: Data: 3.28MB + Index: 0.14MB + Engine InnoDB
iwr_postmeta: Data: 3.31MB + Index: 2.86MB + Engine InnoDB
iwr_posts: Data: 4.50MB + Index: 0.28MB + Engine InnoDB
iwr_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
iwr_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
iwr_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_sgs_log_events: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
iwr_sgs_log_visitors: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
iwr_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
iwr_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
iwr_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
iwr_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
iwr_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
iwr_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
iwr_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
iwr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 237
custom_css: 1
customize_changeset: 4
et_body_layout: 12
et_footer_layout: 1
et_header_layout: 3
et_pb_layout: 12
et_template: 99
et_theme_builder: 7
mailpoet_page: 1
nav_menu_item: 4
page: 12
post: 10
product: 15
product_variation: 312
revision: 491
shop_coupon: 2
shop_order: 16
shop_order_refund: 3
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Google Listings and Ads: by WooCommerce – 1.12.6
Site Kit by Google: by Google – 1.73.0
Jetpack: by Automattic – 10.8
MailPoet 3 (New): by MailPoet – 3.88.1
Printify Shipping Method: by Printify – 2.5
Product Visibility by Country for WooCommerce: by WP Wham – 1.4.7
Rank Math SEO: by Rank Math – 1.0.87
SiteGround Optimizer: by SiteGround – 7.0.9
SiteGround Security: by SiteGround – 1.2.7
Smart Variations Images & Swatches for WooCommerce: by David Rosendo – 5.1.12
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce PayPal Payments: by WooCommerce – 1.7.1
WooCommerce Price Based on Country Pro Add-on: by Oscar Gare – 2.17.0
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.26
WooCommerce: by Automattic – 6.4.1
SiteGround Central: by SiteGround – 2.0.4

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Basket: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.17.3
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Product Visibility by Country Settings ###

Product Visibility by Country: yes
Hide catalog visibility: yes
Make non-purchasable: no
Hide visibility in "WooCommerce Blocks": yes
Modify query: no
Redirect URL. You will need Product Visibility by Country for WooCommerce Pro plugin to customize redirect URL.: 
Modify widget query: yes
Hide price: no
Content: 
Info on single product page: no
Content: The product is not available in your country.
Info on archives: no
Content: The product is not available in your country.
Admin products list column: yes
Select box type: chosen_select
Hide product terms: 
Hide products: 
Debug mode: 
Disable URL: 
Queries: 
Check post type: 
Use simple redirect: 

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: 101.191.203.78
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 101.191.203.78
Real external IP: 2001:8003:3222:fd01:98d6:c68f:6307:c4d7
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.2.2
Base location: AU:NSW
Base currency: USD
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –
Load products price in background: ?
Currency format: [symbol][price]
Exchange rate API: floatrates
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing Australia ###

zone_id: australia
name: Australia
countries: AU
currency: AUD
exchange_rate: 1.4
auto_exchange_rate: no
exchange_rate_fee: 0
round_nearest: 
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 1.398816
round_after_taxes: no
trim_zeros: no

### Zone Pricing Eurozone ###

zone_id: eurozone
name: Eurozone
countries: AX | AD | AT | BE | CY | EE | FI | FR | GF | TF | DE | GR | GP | IE | IT | LV | LT | LU | MT | MQ | YT | MC | ME | NL | PT | RE | BL | MF | PM | SM | SK | SI | ES | VA
currency: EUR
exchange_rate: 0.94793114185097
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 0.947931
round_after_taxes: no
trim_zeros: no

### Zone Pricing Canada ###

zone_id: canada
name: Canada
countries: CA
currency: CAD
exchange_rate: 1.2758943472647
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 1.275894
round_after_taxes: no
trim_zeros: no

### Zone Pricing United Kingdom ###

zone_id: united-kingdom
name: United Kingdom
countries: GB
currency: GBP
exchange_rate: 0.79660952779273
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 0.79661
round_after_taxes: no
trim_zeros: no

### Zone Pricing Philippines ###

zone_id: philippines
name: Philippines
countries: PH
currency: PHP
exchange_rate: 52.345727695668
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 52.345728
round_after_taxes: no
trim_zeros: no

### Zone Pricing Indonesia ###

zone_id: indonesia
name: Indonesia
countries: ID
currency: IDR
exchange_rate: 14509.260193777
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 14509.260194
round_after_taxes: no
trim_zeros: no

### Zone Pricing India ###

zone_id: india
name: India
countries: IN
currency: INR
exchange_rate: 76.482513004311
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 76.482513
round_after_taxes: no
trim_zeros: no

### Zone Pricing Ukraine ###

zone_id: ukraine
name: Ukraine
countries: UA
currency: UAH
exchange_rate: 29.402213103306
auto_exchange_rate: yes
exchange_rate_fee: 0
round_nearest: 1
currency_format: 
price_thousand_sep: ,
price_decimal_sep: .
price_num_decimals: 2
disable_tax_adjustment: no
real_exchange_rate: 29.402213
round_after_taxes: no
trim_zeros: no

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Complete: 1,638
Oldest: 2022-03-31 00:03:57 +0000
Newest: 2022-04-30 12:48:56 +0000

Pending: 2
Oldest: 2022-05-01 04:26:23 +0000
Newest: 2022-05-05 10:00:47 +0000

### Status report information ###

Generated at: 2022-04-30 12:53:52 +00:00

Is there any sensitive information in the system report? I’m not sure what I need to take out.

And there are no fatal errors logged.