lastsplash (a11n)

Hi @zainee –

Thanks for your feedback.

Jetpack Stats is still available for free for sites that don’t engage in commercial activities. You can read more about how we determine if a site is commercial at:

• Understanding what makes a site?commercial.

If you believe that your site has been incorrectly classified, please start a new support thread and we can take a look.

Since this discussion has moved to GitHub, I am going to mark this thread as resolved.

Hi @mrbeama –

I have made an adjustment on our end that will fix the issue.

You can now add a non-commercial stats plan by going to:

https://wordpress.com/stats/purchase/favershamlife.org

You will be given the opportunity to make a financial contribution, but if you wish to get a free subscription, you can move the pricing slider all the way to the left.

I’m going to mark this thread as resolved now, but if you encounter any issues, feel free to respond here.

Hi @jpalazzo –

When we look at your site’s source code, there is code referring to Google AdSense. It looks like it is coming from the Google Site Kit plugin:

<!-- Metatags do Google AdSense adicionado pelo Site Kit -->
<meta name="google-adsense-platform-account" content="ca-host-pub-XXXXXXX">
<meta name="google-adsense-platform-domain" content="sitekit.withgoogle.com">
<!-- Fim das metatags do Google AdSense adicionado pelo Site Kit -->
                <link rel="preconnect"  crossorigin />
                <link rel="preload" as="style"  />
                <link rel="stylesheet"  media="all" />
                <meta name="redi-version" content="1.2.4" />
<!-- Snippet do Google Adsense adicionado pelo Site Kit -->
<script type="text/javascript" async="async" src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-XXXXXXX&amp;host=ca-host-pub-XXXXXXX" crossorigin="anonymous"></script>

<!-- Finalizar o snippet do Google Adsense adicionado pelo Site Kit -->

In order to obtain a noncommercial Jetpack Stats license, you will need to remove that code. Once the code is removed, you can request a reclassification by following these directions:

• Dispute your commercial?classification.

Hi @florismk –

We have reached out to our development team to investigate this issue. We’ll let you know as soon as we have an update.

I am marking this thread as resolved. If you have issues in the future, feel free to open a new thread.

Hi @gajotnt –

Sounds good. Since this should work once you have time to complete the process, I’m going to mark this thread as resolved. However, if you still have trouble, feel free to respond here.

I’m glad to hear it! We’ll go ahead and mark this thread as resolved.

Hi @ericr23 –

Are you still having an issue here, or has it gone away? (assuming that the attack you referenced has subsided)

Hi @justingordon –

I see the ticket in our queue (internal reference 8956400-zen).

Since we’ll handle this issue via email, I’m going to mark this thread as resolved.

Hi @justingordon –

In order to provide efficient support for this issue, please contact us via email instead of Slack.

You can contact us via this form:

https://jetpack.com/contact-support/?rel=support&hpi=1

When you contact us, please include the URLs where you are experiencing the issue along with a link to this thread.

Thanks!

Thanks for taking the time to let us know that you found the cause of the issue.

If you have issues with Jetpack in the future, feel free to open a new thread.

Hi @rstar1web –

Looking at your site, I see that you have affiliate links. Sites with affiliate links meet our commercial criteria. You can read more in Jetpack Stats Plan: Free or?Paid.

However, since you are not using Jetpack Stats, you can continue using the free features in Jetpack. You can turn off Jetpack Stats by following these instructions:

https://jetpack.com/support/jetpack-stats/#turn-off-jetpack-stats

Hi @markneutron –

Thanks for your feedback. We wouldn’t generally expect you to see a drop in your site’s speed after installing Jetpack. I am assuming that you are referring to your Google PageSpeed score, correct?

We’d like to investigate this issue if you are willing. Please either create a new support thread or contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

Whether you contact us via the support forums or email, please reference this review and include your site’s URL.

Hi @hsramc –

The solution shared by @leponder is the best way to fix this. If you have FTP/SSH access to your server, you can rename or remove the /wp-content/plugins/jetpack folder. You should then be able to access your WP Admin and can reinstall the Jetpack plugin.

Alternatively, you can contact your hosting provider’s technical support and ask them to remove the folder for you. You would then need to reinstall Jetpack again.

Let us know once that is done and we can confirm that Jetpack is working on your site.