lavendervu2510

Hi,

Thank you for reaching out to us.

1. The products that were not successfully imported may have failed due to these reasons:

• Products with variants have not been entered correctly: There are invalid variations in the WooCommerce product. Normally, there are 2 common reasons – The variations of the item must not include the value “Any …” (Any size, Any color,…); and the WooCommerce product has more than 100 variations (by default, Shopify limits 100 variants per product)
• Products with attribute count more than 3: Shopify does not allow products with more than 3 options. So if your WooCommerce products have more than 3 attributes, they can’t be imported to Shopify.

Kindly review the logs section to identify any import issues.

2. You can override the api key and token values, they can not be remove permanently.

Best regards.

Hi,

We are sorry for this delayed response.

We will review all these issues and respond to you as soon as possible.

Best regards.

• This reply was modified 9 months, 1 week ago by lavendervu2510.

Hi,

We have fixed this issue and released the update in a new version of the plugin, kindly check again.

Best regards.

Hi,

Please contact us at [email protected] for further assistance.

Best regards.

Hi,

Please download and reinstall this new plugin’s file, let’s check if the problem persists and confirm with us.

Best regards.

Hi,

Our plugin supports updating tracking info and sending the order tracking emails from the integrated tracking services, the automation funtions through Webhook or cron update are not available in the basic version.

Your request to update tracking info and send the email from the shipping carrier is not available.

You can refer to our documentation for further information.

Best regards.

Hi,

Thank you for reaching out to us.

Please try to change the status of the order and save it.

Can email be sent as expected?

Best regards.

• This reply was modified 9 months, 1 week ago by lavendervu2510.

Thank you for reaching out to us.

If an order contains products belonging both 2 different categories, it will apply the template that has the higher priority. If both share the same priority, the higher template position will be applied. See this: https://prnt.sc/1_jHeSZRUBQs

Best regards.

Thank you for your detail information.

We are aware of the issue and actively working to solve it, kindly wait for our update.

Best regards.

Hi,

A new version of the plugin has been released that fixed the issue, please update it and check again.

Best regards.

Hi,

The Shopify SDK is out of date and needs to be updated to address the issue as soon as possible, kindly wait.

Best regards.

We are sorry for the late response.

To detect the conflict, you can narrow it down by deactivating other plugins, and then enable one by one to detect the culprit.

Hi,

The filter modal will only appear on the shop/product categories/archive pages. Besides, it has to contain at least a block to let it appear.

Please kindly confirm the necessary configurations and let us know.

Best regards.

Hi, We are sorry for the delayed response.

You are using the premium version of this plugin, because this is a free forum, kindly contact us on this support forum for further assistance.

Best regards.

We are sorry for the late response.

After the renewal, you must re-authenticate on our system for the renewal to be updated on our system. Please kindly follow this guide.