lavendervu2510

Hi,

Please try exporting the email template where you are experiencing the problem, copy and paste it into a Notepad file, and share the file with us to ensure that the template format is preserved. We will check this issue on our end.

Best regards.

Hi @dowista,

Which email server do you test to send the emails?

Hi @skoty,

We have reviewed your template, and we can replicate your issue on our end, our team is working on it and respond to you as soon as possible. Kindly wait.

Hi @dowista

The email format may be interfered by the email server, and not keep the initial format. Could you export your email template, so we will review this issue on our end.

Best regards.

Hi,

We checked this issue again on our end, to combine these filters, you should take this note, see this: https://ibb.co/FBqfZkX

+ Enable “Manage stock” for both the parent products and variations.

+ Enable “Filter include variation“

Best regards.

Hi,

Thank you for reaching out to us.

We can be sure that there haven’t been changes from version 1.1.7 to 1.2.6 removing such functions in the plugin.

1. Filtering by global attributes is available, see this: https://ibb.co/p1t5N51 , please ensure that:

+ Your brand attribute is global, if it is a custom attribute, it will not be supported to search

+ If no product has the brand attribute => the brand will be excluded from the filter search list.

2. Search by Out of stock is available, kindly check again in the plugin > Filter, see this: https://ibb.co/yY3pZZK

Best regards.

Hi,

Thank you for your news.

Kindly contact us on our support forum, we will help to check these issues further.

Best regards.

Hi,

Please use the export and import template feature: https://ibb.co/LkB7Kpq, share with us this template, we will import it and check this issue on our end. You can contact us on our support forum.

Best regards.

Hi,

Thank you for reaching out to us.

These custom fields of your plugin may appear on our email template using the WC hook feature. Please visit?this documentation?or watch?this tutorial video.
Please drag the WC hook element and drop to some positions: Before, after, order meta positions.

Let’s check again and keep us updated.

Best regards.

Hi,

Thank you for bringing us your issue.

The free version of this plugin has not been updated in the last two months. Could you please let us know which email server you sent the email and encounter this error? https://i.postimg.cc/7YcBwtKJ/Whats-App-Image-2024-08-20-at-9-13-35-PM.jpg

Best regards.

Hi,

Please purge all caches and check again. You can see this guide to clear caches: https://villatheme.com/knowledge-base/clear-browsers-cache/

Best regards.

Hi,

I was able to open the file without any issues. Could you please try opening it again?Once you confirm the issue, we’ll go ahead and update the official version.

Best regards.

Hi, please try our new version, let’s check and confirm with us: https://drive.google.com/file/d/1dHHsnFLnQo1n9ImQ1ctnukHPaISwcxPb/view?usp=sharing

Best regards.

Hi,

Thank you for your reminder.

We plan to provide a fix for this issue by tomorrow. Please stay tuned for the update.

Best regards.

Hi,

I am sorry if any confusion.

I have follow up on your issue and keep updated you through the ticket: https://villatheme.com/supports/topic/woo-commerce-email-customizer/#post-211209

There are two users responding to the ticket, and the usernames are different on WordPress, so I may not have recognized you. Since the email templates by our plugin are being sent out normally, no issues have been identified on our end so let’s continue the discussion on the ticket to find out more clues from your end.

Best regards.

Hi,

Please download and reinstall the new plugin file, which includes a fix for this issue. After reinstalling, kindly check and confirm if the issue is resolved.

Best regards