lavendervu2510

Hi,

Please contact us on our support forum for further assistance.

Best regards.

Hi,

Thank you for reaching out to us.

=> This error occurs because the Shopify store domain in the settings is incorrect. Please follow this guide to enter the correct Shopify domain.

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Hi,

We received your ticket and responded to you there, kindly update your mailbox.

Best regards.

Hi,

I suppose you are mentioning this feature: https://ibb.co/PMcwNtJ

You can see this demo.

Currently, this feature is not available in the basic version.

Best regards.

Hi,

For further assistance with this issue, please reach out to us on our support forum. We’ll help to check.

Best regards.

• This reply was modified 3 months, 2 weeks ago by lavendervu2510.

Hi,

The ibb link can be opened normally, please try again, but this is for another case of overriding template. Just keep following up on our main guide to override templates to achieve your needs.

Best regards.

Hi,

Please check in the plugin > logs > Import category, and find if any error/notification, and let us know.

Best regards.

Hi,

Please contact us on our?support forum, we will help to check this issue further.

Best regards.

Hi,

Thank you for bringing us this attention.

We suppose that emails might not reach the customer’s email server for various reasons, so it’s important to check the email server’s block conditions. You can verify if the email was sent from your site using a Mailog plugin. For guidance on how to do this, please refer to this guide: https://villatheme.com/knowledge-base/how-to-check-if-wordpress-sends-email-using-a-mail-log-plugin/

Best regards

Hi,

You can create a button and add a new class to open the wheel popup, the class is: .wp-lucky-wheel-popup-icon

To hide the popup icon you can insert this Custom CSS in the plugin > Wheel background > Custom CSS

#wplwl_popup_canvas{display:none!important;}

Best regards.

Hi,

We’ve encountered this situation before and have issued a warning to users about potential issues when using different versions of Outlook.

While we’ve made many improvements to accommodate these versions, it appears that some problems persist. Creating a patch that ensures full compatibility across multiple Outlook versions within a single plugin is proving to be quite challenging.

Since using an older version of Outlook, we highly recommend updating to a supported version to ensure compatibility with our plugin and to benefit from the latest features and security enhancements provided by Microsoft. You can see Outlook’s old version is no longer supported as detailed in?this article.

We value your continued support and feedback. If you have any questions or concerns don’t hesitate to reach out to us.

Best regards.

Hi,

We are not entirely clear on what you’re requesting. Could you please provide more details or clarify?

Best regards.

Hi,

Thank you for reaching out to us.

It is noted that shortcodes are categorized to use for each email type. These shortcodes {first_name}, {customer_name} are not used for email types such as new accounts or reset passwords, they are used for order email types. Let’s check again and keep us informed.

Best regards.

Hi,

Thank you for reaching out to us.

Hiding the price at the order detail is not available in our plugin. However, you can override our current template via a theme, so your modification will not be lost by the plugin’s updates. You can see our guide and screenshot: https://ibb.co/3dKjJT3

Best regards.

Hi,

We will review this issue on our end and consider enhancing it in future updates. Thank you for bringing this to our attention.

Best regards.