Justin (a11n)

Hey?Jesper (@svendlund),

We haven’t heard back from you in a while, so I’m going to go ahead and close this thread for now. If you need further assistance, just respond back here at your convenience.

I will close this ticket, confirming that the issue has been logged and added to our queue for review. It will be prioritized accordingly and addressed in due course.

Hey @johan_walter,

We haven’t heard back from you in a while, so I’m going to go ahead and close this thread for now. If you need further assistance, just respond back here at your convenience.

Hi Jesper,

Thanks for reaching out! Could you specify where on your site you’re noticing the slowdown?

Also, to help us troubleshoot, could you please share your site’s System Status Report. You can paste it into Pastebin and share the link here.

Regards,
Justin

Hi @johan_walter,

You can find Order Attribution tracking information here: https://woocommerce.com/document/order-attribution-tracking/

And information about Order Attribution reports here: https://woocommerce.com/document/woocommerce-analytics/order-attribution-report/#the-order-attribution-reports

Regards

Hi @johan_walter,

We’re investigating to see if we can reproduce or identify the cause of the intermittent issue. Once syncing completes, if you continue to see the error, please write again. In the meantime, would you be able to tell us versions of WordPress, WooCommerce, WooCommerce Analytics and PHP? Do you have the Jetpack plugin installed or connected?

I’ve also made a note of the long sync time, as it’s an area that we’ve already identified for improvement.

Regards

Thank you for those clarifications, we are trying to reproduce the issue. When you are able to view the loading screen, what does it look like? Hourglass image or spinner?

Regards

Hello @johan_walter,

Thanks for reaching out, it sounds like you’re unable to view the order attribution report. Can you clarify a few points:

• Have you re-enabled “Analytics” and “Order Attribution” in WooCommerce > Settings > Advanced > Features?
• Were you ever able to view the report (or authorization screen)?
• Is the URL you’re trying to access one of /wp-admin/admin.php?page=wc-admin&path=%2Fanalytics%2Forder-attribution… or /wp-admin/admin.php?page=wc-admin&path=/analytics/order-attribution?

Regards,
Justin

Hi @nikov,

Thank you for raising this question, and apologies for the confusion. It seems there was some inaccurate information in the plugin description about how the data connection and sync work. This was due to references to future features we’re developing for the plugin.

As you pointed out, data sharing is not optional at the moment.

We’ve updated the plugin description to clarify this. Apologies again for any confusion this may have caused, and thank you for bringing it to our attention.

Regards
Justin

Hi?@aijazmahdavi, thanks for following up.

The issue concerns a configuration setting in the WooCommerce Integration app on Facebook. We’ve updated the setting, but the authorization process doesn’t seem to reflect this change yet. We’ve reached out to Meta to ask for clarification.

In the meantime, we’ve added a workaround on GitHub that should do the trick: https://github.com/woocommerce/facebook-for-woocommerce/issues/2795#issuecomment-2443797016

Cheers

Hi @aj20152015,

If you’re using the latest version of WooCommerce (9.1.x), in WooCommerce > Settings > Shipping > Shipping Zones, you should be able to add both the free and flat rate shipping to your United States zone (indicating that free shipping is for orders of $1000+): https://d.pr/i/H3OsQH

Then in WooCommerce > Settings > Shipping > Local Pickup, you can “Enable Local Pickup” and add one or more Local Pickup locations: https://d.pr/i/Y8oxQj

All of those shipping options should then be visible using the standard block checkout: https://d.pr/i/MqiMP6

Hope that helps!

Hey @grouphowto,

First, thanks for reaching out with this issue and helping troubleshoot it!

A new version was just released on www.ads-software.com, v1.3.25. It should restore access to the plugin’s admin pages.

Please update and let us know how that works.

Cheers,

Justin

Hi @inventis, as mentioned in the documentation, this is a recent change:

The Chat Plugin was disabled by Meta on May 9, 2024.?The related Facebook Messenger feature was removed from Facebook for WooCommerce in version 3.2.0 (May 2024).

We’ve just released version 3.2.1 of Facebook for WooCommerce which should resolve this issue. Please get back to us if that’s not the case!

https://downloads.www.ads-software.com/plugin/facebook-for-woocommerce.3.2.1.zip

OK, thanks again @brunopenner.

We will release a version with a fix later today (in a couple hours).

In the meantime, if you feel comfortable doing so, you should be able to resolve the error by commenting out line 44 in the file facebook-for-woocommerce/includes/Lifecycle.php:

//        '3.1.13',

This should make the upgrade process skip the 3.1.13 step, which isn’t necessary to upgrade to 3.2.0.

If you try that, please let me know how it goes!

Cheers,

Justin