lazenbypt

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  • Thread Starter lazenbypt

    (@lazenbypt)

    Hi Evan,

    Thanks so much for persevering with me. I’m sorry to say that I’ve updated the functions.php with the snippet code, but the API doesn’t seem to be connecting, even though I am definately running v6.0.3.1 .

    Is there anything else that can be done to troubleshoot? The hosting company already confirmed the bundle is uptodate, as well as providing the additional info I mentioned earlier?

    Matt

    Thread Starter lazenbypt

    (@lazenbypt)

    Hi Evan,

    Thanks for this. I did try the advice on that article, but thought maybe I was looking at the wrong problem, as hosting support did everything I think I was supposed to do?

    They advised the following:
    “We have enabled the extension openssl.so in the php.ini file in the PHP Settings and this should resolve your problem with the connection because for the cURL on our system we should enable the outgoing connections and the clients could connect to the external websites.

    We have created simple cURL script to confirm that this functions is working on our environment:
    https://lazenby.co.nf/curl-test.php”

    Despite this, I am still getting “API call to helper/ping failed: couldn’t connect to host” so I’m not sure what else I can try?

Viewing 2 replies - 1 through 2 (of 2 total)