Lee_Cincopa

Hi,

Please open a support ticket and we’ll check it asap.
https://help.cincopa.com/tickets/new

Thanks

Hi,

I am afraid we don’t support your request.

Thanks,
Lee

Hi Liza,

Some answers:

1. I am afraid we don’t support zoom and pinch at the moment.

2. Yes, feel free to give it a try.

3. Will these skin work for you (you can disable the lightbox)?
https://www.cincopa.com/media-platform/skins/dynamic-image-slider
https://www.cincopa.com/media-platform/skins/simple-responsive-slideshow

Thanks,
Lee

Hi,

We send usage emails once the account reached 60% and then every 10% until it’s almost over.
We also give notifications in the Cincopa site about the usage, and the usage is available all the time in both My Galleries and My Account page.

You can cancel your Cincopa account from the My Account page.

Thanks,
Lee- Cincopa Support

Hi Kpao,

Our free account is limited with monthly bandwidth, seems that you passed these limits.
No need to remove the galleries from your pages, we will be happy to assist you, simply send us a support ticket with all the details: https://help.cincopa.com/tickets/new

Thanks,
Lee- Cincopa Support

Hi,

The plugin and service are free, we have both free and premium accounts. Most of our users are actually free users for years.
We also have large knowledge base which is also free (with support articles and video tutorials).

Thanks

Hi,

Please open a support ticket and we’ll assist you asap:
https://help.cincopa.com/tickets/new

Thanks

Hi Websiteguy,

The Cincopa logo is on free accounts galleries, premium users can easily remove it.

Thanks,
Lee- Cincopa team

Hi Maverynthia,
Thanks for your feedback.
Cincopa offers a free account, you can sign up and easily embed galleries in your site.
We do offer a 14 days trail for the pro account including full support, you can give it a try and see if it helps you.

If you have any other questions please don’t hesitate to contact us at: [email protected]

Thanks,
Lee- Cincopa

Hi Lisa,
Thanks for your feedback.
Cincopa is a CDN solution for media streaming, including encoding, many video/photos/music skins and other great features to enhance your website.
We do offer a 14 days trail for the pro account including full support, give it a try!

If you have any other questions please don’t hesitate to contact us at: [email protected]

Thanks,
Lee- Cincopa

Hello,

Sorry for the inconvenience, we just released a new version that also include new features. Please upgrade to the new version, and if you still find problems please open a support ticket at our site and we can assist you.
https://help.cincopa.com/home

Thanks,
Lee

Hello,

Our plugin supports multiple videos in one post, you can see this skin for example: https://www.cincopa.com/media-platform/skins/video-player-with-right-playlist

Thanks,
Lee

Hello,

Sorry for the late response.
We currently don’t have the statistics for downloads, we do just launched new statistics tools for gallery views and domains.

Thanks,
Lee

Hello,

We are not familiar with such errors.
If possible, please provide more information or a screenshot to this email address: [email protected]

Thanks,
Lee- Cincopa

Hi Thomas,

Cincopa multimedia plugin will answer all of your demands. Videos and photos galleries with many skins and customization options.
https://www.ads-software.com/extend/plugins/video-playlist-and-gallery-plugin/
https://www.cincopa.com/media-platform/wordpress-plugin.aspx

You can try the free version and later upgrade to the pro plan.

If you have any questions please contact our support, we will be happy to assist you.

Best,
Lee – Cincopa