themejunkee

Hi Ryan,

I emphasize with you and am sorry that this happened. Not too long ago I experienced the very same gut punch situation with Affinity software and the thing I couldn’t get the company to understand was how betrayed I felt by them. It wasn’t just a “communication” issue it was a breach in trust.

As consumers and business owners, we spend our money on things we believe in and buy into the expectation that the people behind the product/service will continue to value and honor us even when they need to increase their bottom line.

There are still a few companies that get this concept. I can think of two: Elegant Themes and Webinar Ignition.

Years ago, I purchased a lifetime license with ET, which so far, they have honored in every way. Since that time, they have rolled out other products which they always offer us lifetimers as a separate service without making what we paid for obsolete or making us feel forced to abandon one thing for the other.

In the case of WI, I purchased a Pro license with them but after a few years, the company was sold several times. However, each new owner made every effort to honor what was already in place by offering any new service to us at a discount, once again, without disturbing what was already in place. As a result, I readily recommend each of these products to others.

Ultimately, every company can choose to do things any way they want but in my opinion, it’s always better to preserve customer relationships at all cost. Especially with those who have faithfully used the product over time and wield a powerful experience to share in the marketplace that will garner countless new customers.

It never pays to make such a loyal part of your customer base feel like they’ve just been steamrolled.

Thanks for sharing this. I was trying to decide whether to pay for Formidable or Gravity. THIS helped me to decide.

Hey, if you don’t hear from anyone you could try contacting somebody over at https://digitalkickstart.com/contact/ and I could be wrong but I think that this is the person who contacted me https://www.ads-software.com/support/users/amir_canteetu/.

Yeah, I had the same problem. So I went to the support page within the free version of the plugin and sent a very serious email and someone named Amir contacted/helped me with a new API key.

I’m not sure if the same person still owns/runs the company but here’s the contact email I used: [email protected]

Also, here’s a link to the site for the person I believe is running it now https://www.paultherond.com/2019/03/webinarignition-review/.

Hope this helps!