leyako

Thanks for the answer, but I tried and failed to contact them through the app. Pass this information on to them. And tell me how to write to support step by step in the app.

Then the problem is that your module does not support the Webp image format. and I don’t want to go back to jpg again. Will you update the module so that it understands the Webp format?

Here product link with video there should be a video on the main image, but there is nothing. Youtube link added to the image

Thank you. do you speak Russian? Can you check the email that I wrote to you? a product card is when from the catalog you get to the product page. and I want to know, will badges be displayed on the product page too?

2) I understand that for new products, so I immediately ask how to do it to indicate 30 days and then the “New Arrival” badge disappears from this product in your module. do you have such a function?

• This reply was modified 3 months, 1 week ago by leyako.

Hello! Let me know if there is any information on the module?

And how to add a link to a video in pictures that are not the main ones? Since this does not work with the main picture, where we can click the mouse and immediately get to this image in the gallery, then with others it does not work

Hello

Here product link https://leyakoreya.ee/product/dermarssance-highprime-collagen-film-mist-kit/

and as you can see in the video, under the main image in the console I can’t go to the properties of other images. How can I make other images also go to the properties of images?

here video https://we.tl/t-Z0a8J2CFXV

Also interested.

I also wonder when this will be fixed.

As I understand it, when switching languages, the link must add the language suffix to the link itself as …../ru or …../pl.

Must be compatible with WPML

I also noticed that support was slow to respond. Many requests unanswered

no, you’re wrong. This is exactly an overview of your plugin YITH Bundles, and the plugin you mention has a bit more features than your plugin and the features I asked for.

These plugins were supposed to work together for the benefit of my site.
I was robbed of 30,000 credits in one day. If you look at the graph, then the graph shows that until March 23 there were no actions on the intermediate site, one day they just suddenly decided to optimize all the images on the intermediate site. This is fine??? And these two plugins were installed.
I didn’t do anything, so the fault lies entirely with the shortpixel team. And they are unwilling to make amends and explain how it happened and why.

Do you want to give a solution to the problem or what???

I wrote to you that the site is being optimized and when the work is over, I will give you permission to continue to configure on the working site.

The credits were used on the staging site. I DID NOT NEED TO OPTIMIZE THE IMAGES ON THE MIDDLE SITE. I DID NOT INTEND TO DO THIS. Your specialists had access to the staging site, access has ended. When you asked to give it to you again, I explained that optimization work is being carried out on the working site and when it is over, I will give you access.

Then I received a notification that I had 30,000 credits written off on the intermediate site, I didn’t even understand why and how. because until that time your plugins did not work and suddenly they immediately started doing optimization. I don’t agree with this.

I informed you about everything and warned you. now I am completely disappointed in your work and your attitude.

If you think you did well, then so be it.

I do not think so. After running your plugins, the site was running slower than without your solutions.

You’re right, it was you who said your WSO team would be busy. And when I asked specifically about your plugins, you gave me a contact and another team already answered me. I don’t know what’s going on with you, but I see that there is no response and the team did not inform me that there are some other tasks due to which they ignore my letters. I just received 2 identical emails that I answered the same way 2 times.

As a result, I was left without optimization and without setting up plugins

And also, no one from your team wanted to communicate with me, as if they believed that I received the money and for my messages that I did not receive anything, they simply ignored me. Of course, I will think that I was deceived and will act differently. You also have the opportunity to check everything and send a request to my bank. I will even submit to the bank that such a request may be for verification.

PS. I checked the invoice until April 2021 and did not receive anything back from you …. So you have an error

I check my account again and if I received it as you claim, then I will return it to you and apologize. But if I don’t find it, then look for the error in yourself.

My bank checked your transaction that you sent me with a screenshot and confirmed that nothing was received from you, although you convinced me otherwise

I mean, 2 times I got ????
I received it only once on August 2, 2021. Until that time, I had not received anything.

Then you should check your transaction and you can also make a request to my bank.

Then some kind of mistake you guys have and maybe we are arguing in vain