lietsaki

Hi @takanakui, I had deactivated it to try other solution. I just activated it again.

Also, I noticed that if you resize the window to mobile size on a desktop, it appears a new scrollbar that’s what causes the non-smooth scrolling effect on mobile, but still don’t know how to fix it.

Hey there Dimitris @wpmudev-support6

1) Sure! I just installed and activated it, so far it works perfectly. I’ve deleted WP Performance Score Booster. The issue is, I still can’t create new popups, here’s a screenshot of that page including the JS console: https://prntscr.com/l458ch

2) Yes, it is live. I also adjusted the display conditions and NOW IT WORKS!! Thanks for your help Dimitris.

The only issue now is that I can’t create new popups. Do you need to see the error_log file? I so, provide me an email address to send it to you.

Hey Dimitris @wpmudev-support6

1) Yes, I just tried (again) deactivating all plugins through the Troubleshooting feature of the famous Health Check plugin.

With all the plugins disabled AND having Twenty Seventeen as the active theme, I was able to create new popups, so I enabled each one individually and checked if I could
create new popups after enabling a new plugin. After enabling all my plugins, only one (1) triggered the error where I can’t create new popups.

That plugin is “WP Performance Score Booster”

So, after finding this out I decided to make a few tests out of the toubleshoot mode, that is, in my actual WP dashboard.
I also took screenshots of the JS log in the tests:

#1 Troubleshoot mode with WP Performance Score Booster activated and Twenty Seventeen as theme —> https://prntscr.com/l32tb7

#2 Troubleshoot mode with WP Performance Score Booster deactivated and Twenty Seventeen as the theme, Hustle allows me to create new popups, but they still don’t show up.

#3 Non-troubleshoot mode with WP Performance Score Booster activated —> https://prntscr.com/l32u3j

#4 Non-troubleshoot mode with WP Performance Score Booster deactivated —> https://prntscr.com/l32uwh

After realizing that the JS errors are the same in the test 3 and 4, I decided to switch to Twenty Seventeen in my real WP desktop, and it actually worked.

#5 Non-troubleshoot mode with WP Performance Score Booster deactivated AND Twenty Seventeen as theme, Hustle allows me to create new popups. However, I cleared the cache and looked up the site in an incognito window, the popup doesn’t show up even when the theme is Twenty Seventeen.

Note: You might want to know that my active theme is Themify Base. A month ago Hustle worked perfectly on that theme.

2) I searched again for a debug.log file in /wp-content/ but it doesn’t exist. However, in my root directory there’s an ERROR_LOG file, could it be helpful? I’m sorry, I don’t have experience with this kind of files yet.

Thanks for your attention, please bear with me a little more to solve this issue.

• This reply was modified 6 years, 5 months ago by lietsaki.

Hi Dimitris @wpmudev-support6

1) I tested it deactivating all the plugins and the content editor actually works, so now I just have to figure out which plugin is causing the problem. I can do that in a few hours since it′s not a high priority creating a new popup.

However, even when the content editor works, the popup isn′t showing up. I also switched to a default wordpress theme (Twenty Seventeen) while having all the plugins deactivated and the popup doesn′t work either.

2) Yes, I just checked again and there’s no WP_DEBUG besides the ones that I added.

define(‘WP_DEBUG’, true);
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

The debug.log file doesn’t exist yet, I searched for it in many directories but haven’t found anything.

3) Thanks, that’s the folder then.

Hello @wpmudev-support2

Hello!

You’re right, I just checked the console and there are some JS errors, take a look at
this screenshot —> https://prnt.sc/l2l54m

Also, I added the following lines above “/* That’s all, stop editing! Happy blogging. */”

define(‘WP_DEBUG’, true);
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

I saved it and checked the plugin, it isn’t working yet. Then I go to the /wp-content directory but I can’t find the debug.log file, it isn’t there, am I doing something wrong?

By the way, what’s the name of the Hustle folder in the /plugins directory? I just checked it and all the plugins are there, except a folder with the name hustle. Maybe the name is “wordpress-popup”?