A few things seem to be happening.
1. After a guest submits an idea, then comes back later to vote for ideas, they get a modal to fill out first name, last name, and email. After doing this, the modal goes away, but the vote does not take effect.
2. On the ideas list page, some ideas show one status, but on the idea detail page, it shows a different status.
Do you offer any paid support programs. Maybe a phone call?