lilingg
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Hi Juan, thank you for your swift response. As I’ve mentioned, the credit card fields are working fine on the website if the customer goes through the proper checkout flow. However, the credit card fields stopped working when we create an order manually in the WordPress backend and generate a “Pay for Order” link for the customer to make the payment. Please refer to the attached screenshot images for the related issues.
Normal checkout page:
Pay for Order checkout page:
System status report for your referece:
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Force SSL: – Currency: NZD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 481 KB ### WC Pages ### Shop base: #51 - /collections/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ? 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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-03-24 22:14:45 +13:00 Options: ? Notes: 83 Onboarding: skipped ### Action Scheduler ### Complete: 3,688 Oldest: 2024-02-23 09:38:06 +1300 Newest: 2024-03-25 09:36:00 +1300 Failed: 14 Oldest: 2023-03-24 12:11:07 +1300 Newest: 2024-03-22 10:04:21 +1300 Pending: 7 Oldest: 2024-03-25 10:01:25 +1300 Newest: 2024-03-26 00:52:57 +1300 ### Status report information ### Generated at: 2024-03-25 09:37:53 +13:00 `Thank you and I look forward to hearing from you.
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