limeduck

Hello @northernbeacheswebsites @solidline and others

Well, we had a solid week of connection with version 12.13 and our own G2W app, much longer than it’s lasted before, but today reverted to the worst case:
– no webinar signup forms https://www.dropbox.com/s/u487z73wdttsjfg/Screenshot%202018-07-26%2009.51.31.png?dl=0
– an error message on every page of the site, even those w/o any webinar forms
– can’t log in to wordpress at wp-admin https://www.dropbox.com/s/l9he4x62245ncuy/Screenshot%202018-07-26%2009.52.10.png?dl=0 (this one really freaks me out)

So I went in via FTP and renamed the plugin directory which allowed me to log on to wordpress, then re-renamed the directory back and reactivated and reauthorized it, and all is back to normal.

Environment notes:
WordPress 4.9.7
WPBakery Page Builder
php 5.6 (I would love for this to be the problem)
GoToWebinar Starter

The connection log looks clean, so now I’m wondering if the error isn’t actually about authentication, but some other fail… https://www.dropbox.com/s/dclxd19mj6r4ob6/Screenshot%202018-07-26%2010.01.46.png?dl=0

Thanks for reading, any advice appreciated.

There are no stupid questions in troubleshooting! Thanks for following through. We do have a G2W account, and things to do work when they work, they just won’t stay working for too long. If the pattern holds, It’ll break again within a day and I’ll have files to send.

see also, https://www.dropbox.com/s/7ona5h8pieh92r3/Screenshot%202018-07-16%2010.04.32.png?dl=0 screenshot

I’m checking whatever else in the environment I can get at. Might be a PHP problem.

Hey, this client isn’t very well set up. I could spin up a fresh install elsewhere but it won’t match his environment.

Does this error shed any light?

Warning: Invalid argument supplied for foreach() in /home/content/74/8524174/html/wp/wp-content/plugins/wp-gotowebinar/wp-gotowebinar.php on line 129

this is new, with this error I can no longer log in, this is the error at /wp-admin – I had to FTP in to disable the plugin and then log in and reactivate it

Warning: Invalid argument supplied for foreach() in /home/content/74/8524174/html/wp/wp-content/plugins/wp-gotowebinar/wp-gotowebinar.php on line 129

Warning: Cannot modify header information – headers already sent by (output started at /home/content/74/8524174/html/wp/wp-content/plugins/wp-gotowebinar/wp-gotowebinar.php:129) in /home/content/74/8524174/html/wp/wp-includes/pluggable.php on line 1219

We’re on plugin version 12.11 with WordPress 4.9.7 and still losing G2W authentication daily. I think it might have been better though not perfect under the prior version. @northernbeacheswebsites were you able to get any better response from gotowebinar/citrix on this?

Hi @northernbeacheswebsites
I’ve deactivated a bunch of plugins, we’ll see if anything changes. The site gets ok traffic but the pages with G2W forms on them see only a handful of visitors a day, I think it was about 100 last month total.
thanks,

ok, if it’s just me, do you have any troubleshooting suggestions? Should I open a ticket?

Any news here? We’re on version 12.7 and still can’t go more than a day or two without the error. Agree with other posters, this would be amazing if reliable, well worth paying for. Thanks very much,