lindareinhold

Hi @anjoid,

This is something you need to contact Klarna Merchant support to see what the problem is because this is something that’s happening within the iframe, and we don’t handle what’s happening inside the iframe.
So you need to contact Klarna Merchant Support to reach out to right support regarding this to get information what’s happening when customer wants to choose between Bank ID or Mobile ID.

Hi @lenaka,
?
?Thank you for the translation. This is something you need to contact Klarna for, they can answer you better on this. When merchant wants other payment solutions or inactivate payment solutions on their agreements, Klarna activates/deactivates them, and that’s why I recommend you to contact them directly regarding this question.

Hi @lenaka Lenaka,
?
?Unfortunately we don’t have support on Germany, can you write on English, so we can help you out.

Closing this thread, no answer. Feel free to open a new thread if issues still remain.

Hi @yournetgbr,

We haven’t heard from you after we’re asking for a staging environment to test in.
If this still is an issue, reply on the mail.

Hello @mthelp,

Sorry for late reply. Is this still an issue?
Can you provide us which plugin you are using to create product add-ons.
It might be that we do not have support for it, or we haven’t tested it.

When you mention cancelled orders, does the order goes from status pending to cancel after it have reached the time limit (here we mean the Hold stock settings -> docs).

Hello @doudoujack,
?
?Can you send me a system report by following this guide, and the entire log with a https://pastebin.com/ or https://gist.github.com link.

?Do you get any error in the checkout in the shop when you complete an order?
?

Hi @cpaugger,

Most of the time this is caused by a plugin conflict. I recommend you to create a staging site (here you can read about how to create one) to troubleshoot in without causing any problems in your live shop.

Then inactivate all plugins except Klarna Payments, Klarna order management and WooCommerce and check if you can find what plugin that are causing this issue.

Most common conflicting plugins are caching pluings.

Hi @tkwpweb,

Do you still have this issue? The newest version of Klarna Payment is 2.8.1 and that why I ask. Or is it solved?

Solution on this thread – The button “choose another payment button” was hidden. Closing this support topic.

Hi @scottitchy,

This seems to be another issue because it should work if you have an agreement on for example gb. I need more information regarding this.

Can you send a system report via https://pastebin.com/ or https://gist.github.com.

• This reply was modified 2 years, 9 months ago by lindareinhold.

Hello @markusfroehlich,

This seems to be a conflict with a plugin or your theme. Have you tried to update the theme and see if you still get the error message?

Can you send me a system report and log as a link from https://pastebin.com/ or https://gist.github.com.

Hi @markusfroehlich,

If this is still an issue, please send this in an email to [email protected]. With information and we will help you.

Closing this support topic, then it is posted in the wrong forum for the wrong plugin.

From the thread creator:
“I did post this in the wrong plugin support, you can delete this topic.“

Hi @rahulmishrat12

I can see that this question is answered on. I will add information in this thread .

“`We have written an documentation post about this here:
<a href=”https://docs.krokedil.com/klarna-checkout-for-woocommerce/customization/checkout-page-language/”>https://docs.krokedil.com/klarna-checkout-for-woocommerce/customization/checkout-page-language/</a&gt;

<a href=”https://docs.krokedil.com/klarna-checkout-for-woocommerce/customization/kco-global/">https://docs.krokedil.com/klarna-checkout-for-woocommerce/customization/kco-global/

Closing this support topic, as this ticket have no response.