LindzConnell

Hi @techdex –

Our team reached out to the email addresses on file (and the email that originally reported the issue) the other day.

I see someone also called in today and an update was provided as well.

You can call or email our Support Team anytime:

877-348-7654
[email protected]

Thanks!

HI there @techdex

I see that you opened a ticket with our Support team. I will have them reach out to you with a status on this issue.

Thank you!

Hello @lgreen1915

I hope you are doing well. Our last release was in January and we haven’t had any reports like this regarding photos which tells us that the issue is likely environmental: meaning, there is either be another plugin you are using that is causing compatibility issues, it could be something within your website theme itself, or it could even be something in your host causing the issue.

Our suggestion, in cases like these, is to start with all the other plugins that you have activated.

– First, deactivate all other plugins.
– I’d also suggest clearing cache fully once you deactivate all other plugins
– Once all other plugins are deactivated (except dsIDXpress) and you have cleared your cache, check to see if the photos still experience the issue
– If the issue still exists, it may be something within your site/theme causing the issue and you’d want to check that next.
– If the issue does NOT exist once you have deactivated all other plugins… you’ll know right away that the issue is related to one of the plugins you had activated.
– To determine WHICH plugin is the offending plugin, slowly activate each plugin again, testing AFTER EACH activation to see when the issue starts happening again.
– When the issue starts happening you’ll have found the offending plugin.

Feel free to reach out to our Support Team directly for additional assistance at [email protected] or 877-348-7654.

Woohoo! We’re so glad that Jordan was able to assist you and offer great support. ?? We look forward to a long relationship!

Thanks so much for your comments, @smu320 . We truly appreciate it! And we are definitely happy to hear about your stellar experience with our Support Team; Jordan specifically. We look forward to serving your needs for years to come!

Thanks so much, @tjrgroup

We truly appreciate your post and are so happy to hear that you had such a great buying experience with Sean. We look forward to serving your needs for years to come!

I just wanted to post confirmation that our newest version of the plugin corrects the issue expressed herein.

Thanks!

Hello @ulkoalex

We’ve already been communicating with you/Peter via email regarding this issue. I just wanted to note here that we are working on a resolution.

Just be sure when reporting issues that you report directly to [email protected] to ensure we get to your requests as quickly as possible.

Thank you!

Hi @alisongodar

Based on what you are describing above and when viewing the site myself (I see that it is a fully customized layout), this is more likely something to do with the theme itself.

It’s tough to fully comprehend without seeing the issue first-hand. However, with the information you’ve described, this seems to be a theme issue and would need to be addressed by the theme developer.

If you do need additional assistance from our team, though, you’ll want to get in touch with our Support Team directly at [email protected]. Make sure to include any screenshots of the issue and it’s possible we may need to see it live as well so we can check out the code.

Hello @thekendog

We have already corrected the issue and will be doing a release sometime soon to get this fix out to folks.

We appreciate your patience!

Also, @ssmeredith

Make sure you are looking under “property STATUS” and not “property TYPE”.

Hi @ssmeredith

While “sold” listing data is available for many MLS feeds, it is not available in all MLS feeds. If you don’t see “sold” as a status, it’s likely because that MLS feed does not currently have sold listing data available from the MLS feed that you are using.

You can verify by checking with our Support Team to see if it is available or not and to see if we are able to get access to those listings.

We can be reached by email:

[email protected]

You are most welcome!

Glad we were able to get this fixed promptly and glad it is working for you now that you’ve upgraded.

Woohoo! ??

@linux4me2 @bacco4249

This issue has been resolved and we’ve released a patch to fix the issue. You should be able to upgrade to the latest version of the plugin now. Please let us know if you have any additional questions or concerns.

Appreciate you reaching out!

@linux4me2 @bacco4249

We’re working on a fix right now. Will update once we’ve been able to release.

Thanks!