LindzConnell

Hey there @jmblog

I’m glad we were able to resolve this for you. I hope you have a great day!

Hi Devin,

Thanks so much for your review! We appreciate it and are happy to hear that you enjoy using our plugin. Have a great day!

Hi @linux4me2

We have now tested up to the current version of WordPress. Feel free to upgrade!

Thank you!

Hi @bkolbay

Please reach out directly to our Support Team at [email protected] so they can dig into this further with you. Be sure to include the name and domain name associated with the account when you reach out as well!

Thank you!

Glad to hear it! ??

Thanks!

Hello @nlbailey89

We are usually pretty quick to respond to emails… within 24 hours at most. If you can provide me with the name on the account and associated URL, I can look for the open case and make sure that we reach out to you ASAP.

Thank you!

Hi @rp24201

Thanks so much for your review! We greatly appreciate it and are happy to hear that you’re pleased with both our product and support. We’re working hard to update the look/feel/functionality of our product and are happy to hear you like our most recent changes!

@ayesroc

Also, if you just happened to update any plugins —OR— if you added new ones… you could start with those since those are more likely to be the ones causing the issue.

Hello @ayesroc

Contact our Support Team directly for additional assistance. However, what I would recommend you start with is to eliminate some of the potential culprits that might be causing this issue first.

Often, other plugins can interfere with our plugin and cause issues just like you described. And since this issue is not universal/is not happening to other customers, we know the issue is likely related to your specific environment (your theme, hosting, other plugins being used in the site).

To determine whether another plugin is the culprit, as is often the case, please follow these instructions:

1. Deactivate ALL OTHER PLUGINS that you have activated currently.

2. Then, activate our plugin.

3. Check to see if the issue you describe is still happening WHILE ALL OTHER PLUGINS are deactivated.

a. if the issue is NOT happening after deactivating all other plugins… proceed to step 4.

b. If the issue IS still happening… please contact our support team to assist you further at [email protected].

4. One at a time, reactivate each additional plugin. AFTER you activate each one (ONE AT A TIME) check to see if the issue is occurring.

5. Continue reactivating each plugin, one at a time, and checking after each activation to see if the issue is occurring.

If the issue is being caused by another plugin, this should help you narrow it down to that specific plugin.

Other potential factors could include the theme itself or even your hosting service.

Contact our Support Team for additional assistance.

Thank you.

Hi @emm11

Thanks so much for your review and for your specific comments about both Misha and Jordan. We truly appreciate it! And We are so happy to hear about your great experience with our team. We look forward to many years to come providing you with a great experience with our products and support team.

Thank you!

Hi @kreandassociates

Thanks so much for your review! We greatly appreciate it and are so happy to hear that you’ve been happy with our product and support. Keep us posted on how things are going!

Have a great day!

Hi @ericahomes !

thanks so much for your review! We greatly appreciate it and are so happy to hear that you are happy with both our product and service.

Have a great day!

Hello @wrstnr

Did you experience issues with our plugin or were there compatibility issues with the theme and our plugin together?

Did you contact our support team for assistance? We have a great team of technical support folks who are always happy to help our customers with our product. If you didn’t already contact our Support team, I would encourage you to do so.

[email protected]

If the issue you are experiencing is related to the theme itself, rather than our product, we may be able to guide you in the right direction to get the issue resolved as well.

Our Team here will look forward to hearing from you.

Hello @ishor

We have corrected this issue in the newest version of our plugin that was just recently released. Once upgraded to the newest version of our plugin you’ll see this issue is resolved.

Thank you!

Hello @ruizor ,

“Adult Community” is not one of our default features for this MLS which means the issue is specific to your account. I’m unable to locate your account without a name/domain but if you reach out directly to our Support Team at [email protected], they should be able to assist you further with this request.

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