lisajohnson11

Why is this set to resolved when there’s no solution?

We’re having the same problem… It’s not happening to everyone, only some users.

I have disabled all other plugins and the error “Error: Please try again by clicking the back button on your browser” still appears.

What else can we check?

We had one ticket like that, so this makes complete sense. Thanks!

But that would mean we would need to pay an additional agent seat in Zendesk just so we could add some generic email to it, correct?

Unfortunately, there’s no option to control this via trigger settings.