Lisa StylemixThemes

Hello @thibault47

Thank you for sharing your experience and feedback with us.

I am sorry to see the difficulties you’ve encountered while attempting to translate the plugin. Please rest assured that Motors is fully compatible with the Loco Translate plugin, and many of our users have successfully translated their sites into various languages, including French.

We truly appreciate your effort in reaching out and providing detailed information about the issue. We’re here to help and would like to take a closer look at your specific case. If you could provide us with the necessary details within support ticket, we’ll do our very best to resolve the issue on your website and ensure everything works as expected.

Your feedback is invaluable, and we hope to have the opportunity to change your opinion about Motors and the quality of our service.

Thank you for your cooperation and understanding!

Looking forward to continuing our communication in the dedicated support ticket.

Best regards!

Hello,

Yes, it is possible to change the email addresses for course notifications. Emails related to courses are sent to subscribers and instructors from the Administration Email Address, which you can update under Settings > General. You can also manage individual student and instructor emails in the Dashboard > Users section.

Could you please provide a bit more detail on why you want to make these changes? This will help us assist you more effectively.

Thank you!

Lisa

• This reply was modified 7 months, 3 weeks ago by Lisa StylemixThemes.

Hi there,

Thank you for reaching out.

The entries you’re seeing with “stm_ccb_form_settings_” followed by a 4-digit code are related to calculators imported during the setup process. These are part of the template, and removing them is not recommended. The import of all calculators during installation is the fastest method, and it ensures that the ‘use_template’ functionality works efficiently by duplicating from the saved calculator.

If you were to remove these entries, it would either require a very slow and non-constant import process or involve creating a separate service outside of WordPress to download the template on request. This could be time-consuming as it would involve handling a large amount of data.

Keeping the entries ensures that everything functions as intended and provides a smoother experience. If you have any more questions or need further assistance, feel free to ask!

Best regards,

Lisa

• This reply was modified 7 months, 3 weeks ago by Lisa StylemixThemes.

Yes! ??

Revising is essential because our MasterStudy LMS users deserve beautifully formatted replies. Your experience is important to us in every way.

Sometimes, in our eagerness to respond, we might overlook some details. I am truly sorry for that.

Thank you for understanding @boxhamster

• This reply was modified 8 months, 4 weeks ago by Lisa StylemixThemes.

You’re welcome!

If you’re happy with our product and service, we would greatly appreciate it if you could leave a review on wp.org.

Your positive feedback will inspire our team and motivate us to continue improving our products and services.

If you think we deserve five stars, please click this link to leave your review: Review Page.

Thank you!

Thank you for the update! We’re glad to hear that it’s working now. If you have any other questions, please feel free to ask.

Best,

Lisa

Hello there,

Here is a revised version with a kind tone:

The warnings you’re seeing are minor issues related to the WooCommerce plugin and don’t impact the proper functioning of your website. WooCommerce updates can sometimes make the plugin templates in the theme outdated, even if a new theme version was released just the day before. Unfortunately, we can’t control the release schedule of WooCommerce, as updates can happen as frequently as twice a week. Rest assured, the new version of the theme will include updated WooCommerce templates.

If you have any additional questions, please feel free to reach out to us.

Best regards,

Lisa

Hello,

Thank you for reaching out with your concern. We understand the importance of maintaining formatting, especially when printing emails with quotes. However, please note that this request is related to a pro feature, and we aren’t able to discuss it on public forums. Could you kindly create a support ticket on our support portal? Our team will assist you further with resolving this issue.

We appreciate your understanding and cooperation.

Best

Lisa

Hello,

We’re sorry to hear about your experience.

We appreciate your honest review. Your feedback is invaluable to us.

It seems there was a little oversight regarding your request. We appreciate your patience and understanding. Please check ticket #72749 where our agent responded to your inquiry. We’ll ensure to assist you more efficiently moving forward.

Thank you for bringing this to our attention.

Best,

Lisa

Customer Success Manager (GMT+5)

Hello!

You’re always welcome! If you’re satisfied with Masterstudy LMS and our support, we kindly ask you to share your experience by posting a review on www.ads-software.com.

Your kind words will greatly encourage our team and motivate us to continue improving our products and services.

If you believe we deserve five stars, please click this link to open the review page: Review Masterstudy LMS.

Thank you!

Hey @achimfalk

I understand that you prefer not to use Elementor due to its impact on page speed. Let’s focus on finding a CSS solution instead.

To adjust the dimensions from 2:1 to 16:9, you can try following CSS >>

body .stm_lms_courses__single--image img{padding-bottom: 12.15%;}

Please watch >> https://www.loom.com/share/5a1fed46a88c4e00831f60166cb70702

Best,

Lisa

Hello there!

Thank you for your interest in our Pro Version and for testing out our demo!

I understand your concern regarding the conditional rule with the date picker. Currently, the feature to pick more than one date/range is not yet released, which is why you weren’t able to achieve this in the demo. The demo version runs on the stable version that lacks this functionality.

I recommend following our changelogs for updates. We hope to release the multi-date range feature soon. Once it’s available, you can test it further to ensure it meets your needs before deciding on the purchase.

But please note, currently, it is not possible to set different venue prices based on date/range. However, we highly value our clients’ feedback and requests. Please take 10 minutes to create an offer and put it to a vote at the link below: https://stylemixthemes.cnflx.io/boards/cost-calculator-builder

By analyzing the statistics, we can determine how many customers like you need this feature and its importance to them. Your input would be greatly appreciated.

Currently, there might be some limitations, but our dedicated support team will do their best to provide effective workarounds where possible.

I apologize, but we cannot continue this discussion in this public forum, as it is against the rules to discuss features of our pro products here.

Thank you once again for your feedback and patience. We look forward to supporting you!

Best regards,
Lisa

• This reply was modified 9 months, 3 weeks ago by Lisa StylemixThemes.

Hello there!

Thank you very much for your kind words and for testing out our LMS plugin. We’re thrilled to hear that you found the free version successful!

Regarding your suggestions, we appreciate your feedback. However, I’d like to inform you that the features you mentioned, such as WooCommerce payment method integration and customizable emails, are already available in our pro version. The free version of our plugin is designed to be lightweight and suitable for simpler LMS systems that may not require translation or WooCommerce payments.

We understand that different users have different needs, which is why we offer a pro version with additional functionality for those who require it. If you find that the features in our pro version would benefit your site, we encourage you to consider upgrading.

Thank you once again for your feedback, and we wish you continued success with your website!

Best regards,
Lisa

Hello,

I am sorry to see that you are experiencing issues after updating the plugin.

Let me clarify the design changes on the course page. Based on the majority of client requests, we have significantly improved the course player and course page functionality. As you know, we have released a dark mode for the course player, and this feature will soon be available on the course description page as well.

Currently, theme users have access to only three course page designs, but more designs will be released gradually. Other free designs are nearly ready, and you will have access to them soon. Additionally, you will soon be able to control all elements on the course page as separate blocks, allowing you to change buttons, their placement, and make other adjustments as you wish. For example, even the enroll button will be controlled as a separate widget, enabling you to make any changes easily in the course page layout.

Furthermore, there will be an option to add a video to the course thumbnail, so instead of just an image, you can attach a video for the course thumbnail. Please understand that all these improvements required significant changes to the course page code to enhance performance and achieve these advancements.

Please follow the updates (and always make backups) to get the latest improvements and fixes.

Regarding the iframe issue, if you try to add HTML code or iframe tags to the description content using “edit with course builder,” the code will be removed upon saving due to security measures in the course builder. The builder is designed to eliminate input HTML elements for safety reasons. I recommend using the WordPress post editor to add iframes to the description instead. I tested this method, and the form displayed correctly on the course page. However, if you later make changes to the content and save using the course builder’s save button, the input codes will be removed again.

For the best results, I suggest creating a separate course for the video content test in description field.

Best wishes,

Lisa

Thank you for your support and feedback @sirotwo ! We really appreciate it and want to assure you that we are committed to enhancing the performance of the LMS plugin as quickly as possible. We will do our utmost to address these issues in future updates.

Your feedback truly matters to us.

• This reply was modified 9 months, 3 weeks ago by Lisa StylemixThemes.