lisbelvr

Thanks Zubair Zahid for your response.

This is the problem, this happens just some times and I can’t replicate.

How can I know in what cases the zip code is requested and why? I don’t want to ask for zip code, never.

Thanks for your time.

Hi Haseeb,

As we discussed internally, I already installed another plugin with the same settings, and it’s working proplery.

Thanks anyway for your help,

Lisbel.

• This reply was modified 9 months, 2 weeks ago by lisbelvr.

Hi James,

I have tried every possible way, even following all the advice given to me by the Support team, but the error persists. I simply installed another plugin, FluentSMTP, and everything works normally, with the same features or even more.
Hopefully you will see this message in time ??

Thanks Haseeb,

I followed your instructions, but the same error persist:

Mailer: postsmtp
HostName: shuttleairportservice.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.90
OS: Linux p06-eu124.activa-network.com 3.10.0-1160.83.1.el7.x86_64 #1 SMP Wed Jan 25 16:41:43 UTC 2023 x86_64
PHP: Linux 8.1.28 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.5.3 es_ES UTF-8
WordPress Theme: Colibri WP
WordPress Plugins: Polylang, Post SMTP, All-in-One WP Migration, Amelia, Colibri Page Builder PRO, Email Template Customizer for WooCommerce, WPCode Lite, Loco Translate, Menu Icons, WooCommerce Checkout Manager, WooCommerce Stripe Gateway, PDF Invoices & Packing Slips for WooCommerce, WooCommerce, Sequential Order Numbers for WooCommerce
WordPress wp_mail Owner: /var/www/vhosts/shuttleairportservice.com/httpdocs/hiexpressmadridairport/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, VIWEC\INC\Email_Trigger->minify_email_content, WPO\WC\PDF_Invoices\Main->set_phpmailer_validator, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.9.2
Postman Sender Domain (Envelope|Message): shuttleairportservice.com | shuttleairportservice.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: Other SMTP (smtp:tls:login://smtp.shuttleairportservice.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 38 | 1
Postman Email Log (Enabled|Limit|Transcript Size): Yes | 1000 | 128

Just a couple of minutes later, I have done a test and found the cause, I would like to share it with all of you in case you have the same problem at some point.

It turns out that if the customer does not insert the email, because I do not have it set as a required field, the invoice is not generated. I assumed that in these cases it would not be sent, but I thought it should at least be generated. Just by marking this email field as mandatory, I assume that the problem will be solved.

Thanks anyway for your help ??