Livefyre

Hi Tom

By default, the free Livefyre Comments plugin does not contain options for customizing the look and feel of the commenting area and should display darker text on a light background.

If this lighter background and/or button styling isn’t appearing properly, feel free to contact support[at]livefyre[dot]com, and someone can take a look at the CSS involved and/or suggest some CSS that may help troubleshoot.

Thanks, and hope this helps!

Hi there! The Storify plugin uses an active Storify login session to create stories.

If you’re having trouble logging into Storify in your browser or setup, please contact support[at]storify[dot]com and we can help troubleshoot this for you.

Thanks!

Hi there!

For now, the only way to go directly into the Sidenotes text-entry area is to use the “caption bubble” icons that appear before line breaks, though we understand these are typically used to annotate or comment on a particular paragraph or image in the post, not a word or smaller selection of words.

There is no option for toggling the sharing ability on/off when highlighting words or smaller portions of text at this time, but we can log this as a feature request now as well as bring up any options that might be available if a setup is using an additional app like PopClip. Thanks for bringing these use cases to our attention!

If you’d like some additional information about Sidenotes or have some specific questions about your particular site’s implementation, also feel free to contact support[at]livefyre[dot]com to have someone look into this for you.

Hi there! Great question.

This Livefyre Sidenotes WordPress plugin is free for anyone to download and install on their setup. A contract with Livefyre or a paid integration with Livefyre Streamhub are not required.

Livefyre StreamHub customers also have access to Sidenotes and can customize their sites’ implementation of them further. If you work for a company that has Livefyre Streamhub, please contact your Livefyre account manager before installing this free plugin.

If anyone needs more information on StreamHub or would like to talk to Livefyre individually about it, please visit livefyre.com/streamhub

Hope this helps clarify1

Hello. Did you end up getting this configured on your end?

If not, this functionality should definitely be working in the plugin. If you or anyone else is still encountering this issue in your admin setup, please contact support[at]livefyre[dot]com in the future and the team will be happy to troubleshoot this for you.

Thanks, and apologies for the delayed response here.

Hello. Did you end up getting in touch with a Livefyre representative after originally encountering this?

If not, it’s possible a part of your theme’s CSS is interfering with the plugin and causing the display issue pictured. We can help troubleshoot this or any related issues via Support if needed – just email support[at]livefyre[dot]com to contact the team directly.

Hope this helps, and apologies for any delay in seeing this!

Hello. Apologies if your original question might’ve been missed here. Did you end up getting this resolved?

If not, display or input issues can sometimes be caused by a blog theme’s CSS interfering with the plugin or an issue with one’s individual browser setup. If ever experiencing issues like these, feel free to reach out to support[at]livefyre[dot]com any time and a representative would be happy to troubleshoot your setup with you.

Thanks, and apologies if you were unable to get in touch with the Livefyre team somewhere else after originally encountering this!

Hi! Skyler from the Livefyre team here.

The free Livefyre Comments 3 plugin for WordPress will not support forced SSL without errors at this time. This is a feature request we’ve logged with the development team.

If you’d like to talk to a Livefyre Support representative about more information regarding your blog’s specific setup, feel free to email support[at]livefyre[dot]com in the meantime.

Hope this helps clarify, and apologies for any temporary inconvenience.

Skyler

Hi Daniel! Skyler from the Livefyre team here. Appreciate you taking the time to try Sidenotes, and sorry to hear about the display issue.

We don’t seem to be encountering any platform-wide issue with Sidenotes appearing, so it’s possible something about the custom setup/CSS is causing the display issue you mention.

If you haven’t already, can you reach out to support[at]livefyre[dot]com? Our Support team is always standing by to help troubleshoot individual setups if needed.

Hope this helps, and thanks again!

Skyler

Hi Owen. Skyler from the Livefyre team here. Thanks for bringing this to our attention, and sorry to hear about the issue with your setup.

Both plugins definitely offer the option to be disabled on certain areas. Do you happen to know if you’re seeing the same issue for the separate Comments plugin as well? We’d like to know if this is affecting both plugins or just Livefyre Sidenotes.

In the short term, a bit of CSS can maybe be used to help with the display issues perhaps.

Feel free to let us know about the Comments plugin here or contact support[at]livefyre[dot]com for more in-depth troubleshooting.

Looking forward to getting this figured out for you, and thanks again for the heads up!

Skyler

Ah! And just to clarify, our two plugins (Comments and Sidenote) are completely independent of one another — a blog can use Comments alone, Sidenotes alone or both together.

Again, hope this helps, and just let us know if we can assist with anything else.

Hi! I’m part of the Livefyre team. Happy to try and clarify Livefyre’s plugin situation for you:

? Livefyre currently offers two plugins for WordPress: Livefyre Comments (the comments section you typically see at the bottom of blogs/websites) and Livefyre Sidenotes (a new, annotation-style comment offering allowing readers to interact with your posts in the side margins).

? Livefyre Comments uses the Livefyre network to manage and moderate your comments, but it also syncs with the WordPress comment database, meaning you can import old comments to Livefyre when you first install Comments or sync comments back to WordPress should you ever disable Livefyre Comments in the future.

? Livefyre Sidenotes is entirely on the Livefyre network. This is a unique setup allowing annotation-style interactions with content, so Sidenotes do not sync with or use the WordPress comments database. If Sidenotes are disabled after installing this plugin, the Sidenotes will disappear from your posts. (Likewise, if Sidenotes are reactivated in the future, old Sidenotes will appear on your posts again.)

We hope this helps clarify some of the differences between Livefyre Comments and Livefyre Sidenotes! If needing some specific information regarding setup with your specific WordPress theme or needing assistance doing this, feel free to reach out to the Support email provided in either plugin’s description.

Thanks

Hi Mark! I believe you might’ve been in touch with our Support department about this, which is exactly what we’d recommend for anyone seeing an issue when importing a lot of old comments to Livefyre. Hope we were able to get you a bit more info or a possible solution there.

For anyone else, the Livefyre WP plugin does have built-in functionality for importing old/existing comments. While rare, sometimes an error can occur during the import process — for anyone encountering this, please feel free to get in touch with our Support department, and we’d be happy to assist (in many cases with a manual import attempt on our end).

Thanks!

Hi there! Thanks for reaching out about this.

If your site is on a WordPress setup, the Livefyre Sidenotes plugin can be disabled on certain post or page types. The formatting of your setup or theme may affect the plugin’s ability to detect these.

The instructions for seeing where you can toggle Sidenotes on/off are:

– Log in and access your WordPress admin dashboard
– Click “Settings” on the left side, then “Livefyre Sidenotes” below that
– Use the “Display Comments” area on the right to toggle the post/page types to enable Sidenotes for

As many themes and site setups can differ, if not seeing this option or needing additional troubleshooting, feel free to reach out to livefyre support via email if needed and we can take a closer look at a specific setup. The Support email address is [email protected]

Hope this helps!

Hi, HH! Skyler from the Livefyre team here.

I’ve discussed this with some of the Sidenotes developers, and they’ve noted this for an upcoming update to the plugin (stay tuned for other great fixes and additions there as well ??

Appreciate you pointing this out, and really happy to hear you’re enjoying Sidenotes so far!

Best

Skyler