lizhersh

For those exploring this plugin and reading this thread: I also attempted to use the plugin on a brand new staging site – fresh WordPress install and nothing to cause malfunctions. Still didn’t work. After I took that step, it was clear that this plugin wasn’t going to work.

As I mentioned in my initial request for a refund, there is a global crisis called COVID-19 occurring. We are experiencing a high volume of requests from our clients, which means our time is spread thinner than we’d like. Hence why it took a little longer for me to reply.

At little compassion and understanding go a long way, but apparently not every company is willing to be flexible.

I’ll reiterate: I was consistently sent links and videos in response to my questions. It was only after I requested a refund that they offer any sort of screen sharing to solve the problem, at which point we already started exploring other plugins.