lizkarkoski

Hi –

What is the exact text of the message that you are seeing about the stats? I don’t quite understand so a bit more information will be helpful.

Have you attempted to deactivate and delete the plugin? If not, please deactivate, delete, and re-install the Jetpack plugin. Then, try reconnecting it to your WordPress.com account to see if that helps any.

Does the host not offer this option for you? If they don’t then seeking an alternative would be the only other option. Try it out on a testing or localized site first.

This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.
If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

I double checked our debugging tool again just to make sure there weren’t any Jetpack connection errors. There aren’t. Do you have other plugins enabled on the site? What happens if you turn those off, leaving only Jetpack installed?

Okay. Do you get any other errors from the health check or just the Jetpack one?

Those can be shared privately with our team via https://jetpack.com/contact-support/?rel=support

Please indicate which site(s) y’all are having this issue on. That information can be shared privately if you prefer via https://jetpack.com/contact-support/?rel=support

Hi –

What is the site URL? If you’d like to share it privately that can be done via https://jetpack.com/contact-support/?rel=support

Hi there –

The Jetpack connection on https://deneme.vegvorous.com looks great, there aren’t any errors. Please try to disconnect and reconnect the Jetpack plugin once to see if that changes anything.

If that doesn’t make a difference please take a screen shot of what you’re seeing and add it here with a third party link from a program like https://snipboard.io/

These are the instructions to follow in case you were looking at something different: https://jetpack.com/support/sharing/

Hey there – What is the site URL? If you’d like to share that privately you can do it over https://jetpack.com/contact-support/?rel=support

Ack, I’m sorry. I see that you already tried that. Does using a different browser make any difference?

What happens if you clear the browser cache out of curiosity? https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

pankaj9695 – Please open a new thread with your site URL so we can properly investigate.

Since the post had already been published it isn’t going to share because the connection was broken at that time. The next post should work fine though.

What is your site URL? I didn’t see it mentioned in the other thread. Also, This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.
If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.