ljshopch

Hello, these steps seem complicated. At least for me. Isn’t there a team that can fix this for me instead if I provide accesses ?

Let me know if it’s feasible.

Luis

Hello, considering that this happens at random, how can this text be enough to find why this is happening?

Just want to understand that before enabling debug mode and making the test order.

Best regards,

Luis

Hello, when activating the debug mode this appears on the front end:

https://snipboard.io/URE3JW.jpg

How to avoid this?

Also I was not aware of the expiration time, I’ll increase it in the next time. In the meantime please let me know how to make those errors invisible.

Thanks.

Luis

Hello, please find here again the logs.

Here is the system report: https://paste.mozilla.org/G0u7KYnJ

Fatal error logs: https://paste.mozilla.org/aY68oTSu

The order notes seems normal. A few minutes ago we had a new order and I was in touch with the customer who confirmed that no email was received confirming his order (we also did not receive any order confirmation for that same order). Here are the notes for that order anyway:

https://snipboard.io/z352Md.jpg

It’s in french but the notes are totally normal. Once again, this issues is totally random…

Best regards and thanks for the support.

Luis

Hello, thank you for your answer.

We are using WP Mail SMPT all emails are being sent except around 5-10% of the order confirmation emails. In those cases the emails do not even appear on the WP Mail Logging.

Here is the system report: https://paste.mozilla.org/RfC5xBhO

Fatal error logs: https://paste.mozilla.org/8wqZRxrj

What troubles me is that it’s completely random. I tried to pinpoint a common issue between orders for which the emails were not delivered but without success.

Thanks for the support.

Luis

Hello, I also started having this problem. I’m not using a shared server and I’m using an SMTP plugin for more than 6 years to send these emails.

The ratio I’m having is also around 1/10 emails.

Like Johnsotter said even clicking to resend the email notifications sometimes works and sometimes doesn’t.

it seems we are having exactly the same problem.

What are the odds of this being the result of a Woocommerce update?

best regards

Luis

Sorry to hear that but if at least is working that’s already good. But indeed they should consider further testing before releasing an update. On our end we should as well have a testing environment, which we don’t but might come in handy in cases like these. Drop them a phone call, that usually helps.

But coming back to the most recent update 2.1.14, I’ve sent them an email this morning. Waiting for their answer. Scared to update it now when things are working fine.

@eastchef We currently have these versions:

WordPress: 6.2

Woocommerce: 7.6.1

PostFinance: 2.1.13

Orders can be on processing even if everything is working fine but could be an issue of course. If I were you I would place an order and see how it goes, sometimes customers abandon the order mid-payment.

Fully in agreement with @eastchef .

@partnerpfco There is a new update (2.1.14) and I’m actually affraid to update it. Can you please confirm that we can go ahead and update the plugin?

Thank you.

I was wondering if updating woocommerce would work (Didn’t wanted to update because PostFinance are normally working on the site). However I did and it seems it fixed the issue. Not sure 100% however .Waiting for their input. Thanks for the comment.

Hello, it worked but with limitations. We have a plugin which allows the customer to pick a free gift from a list of products. When the customers picks a gift there is the same error with credit card and postfinance card. However with Twint is working. Nevertheless I contacted PostFinance to fix this. We have been using this free gift plugin for years and they should take that into consideration when releasing an update. It has been a week and this hasn’t been fully fixed…

Another day goes by and still no answer.

And this since Thursday. This isn’t normal. No proper updates on the issue, possible solutions or troubleshooting. Accesses provided however. How long can it take for PostFinance or Wallee or whatever to fix this? Maybe install a version that works… We can’t have a store without payment methods!!!

In order to have access to that option I need to activate the plugin first and one I activate I get this message:

Could not activate plugin PostFinance Checkout.


Please check the following requirements before activating:
Woocommerce version supported up to 7.4.1+. (You’re running version 7.6.0)
Could not activate plugin PostFinance Checkout.

I will have to keep our shop going without PostFinance payment methods… It’s embarassing to say the least… @partnerpfco any news?…

Where do you do that? And it works like that? Thank you for the help.

With:

Woocommerce 7.6

WordPress 6.2

PostFinance 2.1.11

It doesn’t work… The sadest thing is that they don’t even comment here…