lloydyboy

Hi,

For anyone who comes across this, our issue has now been resolved.

We had a couple issues causing the problem.

First issue was we had catalogue visibility set to ‘Hidden’ on out-of-stock products.
We changed all products to ‘Catalog and Search’.

The Hide out of stock items from the catalog setting in WooCommerce > Settings > Products > Inventory (tab) was also on. We had to untick this setting.

After this, it recognised all in stock and out of stock products – however, there were a lot of duplicates on our FB catalogue. We then had to delete and disconnect our FB catalogue. This was done under data sources in commerce manager. The steps Facebook support provided were incorrect.

Finally, we reconnected our catalogue and now all of our in-stock products are showing and no out of stock products are being shown. This means we save ad spend as ads aren’t showing out of stock products.

I hope this helps anyone with a similar issue.

Ok, I will go there now.

Hi @ihereira

There is no difference, out of stock products still show as in stock on our FB shop.

There are also no logs for today.

Is it not possible for someone to create a code snippet to help resolve this issue?

Hi @anastas10s,

I have done as told, but how do i know if there is a conflict? There is little direction of what to do on the plugin page.

The only way I will know when the Facebook for WooCommerce plug in works is when it stops showing our out of stock products.

Hi @ihereira

Thanks for suggesting that Plugin, is there a simple step by step run through of how to run a conflict test using that plugin?

Sorry, I am not the best with tech. Thanks.

hi @ihereira

Please find SS: https://snipboard.io/JlgAGO.jpg

Yes, enable stock management is on.

Hi @anastas10s

Our developer come back and said:

‘I am not sure this would work on a staging website as the feed is connected to the website directly. The issue is with the feed still containing the out of stock items so if a staging website is set up you’d need a completely different feed to be able to test and view if that feed is working or not. ‘

Do you have any other suggestions?

Please note, I just rechecked if we are still having the issue after the recent update. I can confirm the issue is still happening.

Hi @anastas10s

Sorry for the long reply, I have been busy.

Please note the other company has no online presence.

When they take stock, they take it off the main inventory. We then update the stock on the website from the inventory.

I will speak to our developer regarding conflict testing our plugins.

Please note this thread is not resolved.

Hi @anastas10s

We just tried the code snippets, after the products have resynced the out of stock products still appear in our FB shop.

What else can we try?

Hi @anastas10s

“Hide out of stock items from the catalog” is enabled and has been since we downloaded the plug in.

I have forwarded the link onto the people that deal with that in our company. I will let you know the outcome. Thanks.

Hi @johndcoy

I just used the “Delete product(s) on Facebook” option from within the Facebook Product Sync on WooCommerce. I waited 20-30 minutes and the product I deleted was still showing in our shop.

I believe if I were to delete a product listing on woocommerce it would no longer show on our FB shop. As I have previously mentioned if I adjust the listing (e.g. Price or description), this automatically syncs to facebook without any issues.

Hi @xue28

Yes, I had a look at that forum thread before starting my own thread. I have tried everything except resetting FB metadata as I don’t know how. It doesn’t look like that thread was actually resolved.

This is the only log that shows for yesterday:

2022-09-13T20:54:13+00:00 DEBUG URL order key: wc_order_VKLSBcL3pisdU

How do I know if a log is fatal? I look forward to your reply.

Hi @margaretwporg

We have to sometimes manually adjust a product as we share the same products with our other company. They may sell out a product and then we have to adjust it for our website. We do want to get inventory management software that syncs this automatically.

Also, even if the product sells out via customer sales – it still shows. We have around 500 products and all of them show in Facebook shop even if they have been sold out on the website.

I updated to the latest version of Facebook for Woocommerce this morning.

Please find System report below:

### WordPress Environment ###

WordPress address (URL): https://www.nowfurniture.co.uk
Site address (URL): https://www.nowfurniture.co.uk
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 1 GB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.30
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 120.59MB
Database Data Size: 101.65MB
Database Index Size: 18.94MB
wp_woocommerce_sessions: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_abandoned_cart_aelia_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
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wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_link_clicked_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notification_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_opened_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_statistics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_tiny_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.52MB + Index: 1.66MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.52MB + Index: 0.89MB + Engine InnoDB
wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 4.52MB + Index: 4.97MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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wp_dividebuy_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_source: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
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wp_postmeta: Data: 38.56MB + Index: 6.03MB + Engine InnoDB
wp_posts: Data: 15.52MB + Index: 0.53MB + Engine InnoDB
wp_redirection_404: Data: 0.20MB + Index: 0.08MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_term_relationships: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.25MB + Index: 0.14MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblockediplog: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 12.55MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.23MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.42MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 3.52MB + Index: 0.66MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.19MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.27MB + Index: 0.13MB + Engine InnoDB

### Post Type Counts ###

acf-field: 28
acf-field-group: 5
attachment: 1840
fusion_element: 3
mc4wp-form: 1
nav_menu_item: 20
page: 25
post: 5
product: 445
revision: 507
rvp: 25
shop_coupon: 2
shop_order: 125
shop_order_refund: 2
wpcf7_contact_form: 1
wpclv: 85
yith_wcan_preset: 3
ywar_reviews: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (43) ###

Pixel Manager for WooCommerce: by SweetCode – 1.20.2
Advanced Custom Fields PRO: by Delicious Brains – 5.12.3
Advanced Woo Search PRO: by ILLID – 2.62
Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.5
Akismet Anti-Spam: by Automattic – 5.0
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.2
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Ecommerce Social Login, Social Sharing by miniOrange: by miniOrange – 1.1.6
Facebook for WooCommerce: by Facebook – 2.6.23
Avada Builder: by ThemeFusion – 3.4.2
Avada Core: by ThemeFusion – 5.4.2
WooCommerce Delivery Slots by Iconic: by Iconic – 1.18.0
imegamedia Retail Finance: by imegamedia – 1.2.7
Instagram Feed Pro Personal: by Smash Balloon – 5.12.1
WooCommerce Load More Products: by BeRocket – 1.1.9.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.8
Maintenance: by WebFactory Ltd – 4.06
Smart Slider 3 Pro: by Nextend – 3.5.1.9
Paymentsense Remote Payments for WooCommerce: by Paymentsense – 1.0.7
Post Duplicator: by Metaphor Creations – 2.28
Recently Viewed Products: by Rajnish Arora – 1.0.0
Redirection: by John Godley – 5.3.2
TI WooCommerce Wishlist: by TemplateInvaders – 1.47.0
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.9
Abandoned Cart Pro for WooCommerce: by Tyche Softwares – 8.20.1
WooCommerce Additional Variation Images: by WooCommerce – 1.9.0
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.5
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.14
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce: by Automattic – 6.8.2 (update to version 6.9.0 is available)
Wordfence Security: by Wordfence – 7.6.0
Yoast SEO: by Team Yoast – 19.6.1
WP File Manager: by mndpsingh287 – 7.1.6
WooCommerce Google Feed Manager: by Michel Jongbloed – 2.33.0
Smush: by WPMU DEV – 3.11.1
WPC Linked Variation for WooCommerce: by WPClever – 3.3.1
WPC Show Single Variations for WooCommerce: by WPClever – 2.1.3
WPC Variation Swatches for WooCommerce: by WPClever – 2.1.2
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.3
YITH WooCommerce Advanced Reviews Premium: by YITH – 1.9.0
YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.13.0

### Inactive Plugins (9) ###

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0
Advanced Woo Search: by ILLID – 2.62
DivideBuy: by DivideBuy – 1.0
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
Paymentsense Gateway for WooCommerce: by Paymentsense – 3.0.39
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.18
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.4
YITH WooCommerce Ajax Product Filter: by YITH – 4.13.0
YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.4.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #67 - /shop/
Basket: #68 - /basket/
Checkout: #69 - /checkout/
My account: #70 - /my-account/
Terms and conditions: #291 - /terms-conditions/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.4.2
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada-Child-Theme/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/content-product.php
Avada-Child-Theme/woocommerce/emails/admin-new-order.php
Avada-Child-Theme/woocommerce/emails/customer-processing-order.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
/home/nowfurniture/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php
Avada-Child-Theme/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-15 11:43:53 +01:00
Options: ?
Notes: 52
Onboarding: skipped

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 7,974
Oldest: 2022-09-06 12:21:54 +0100
Newest: 2022-09-14 15:59:00 +0100

Pending: 4
Oldest: 2022-09-14 16:14:00 +0100
Newest: 2022-09-15 12:51:12 +0100

### Status report information ###

Generated at: 2022-09-14 16:09:29 +01:00