llstudios

Hi Saif, thanks for getting back to me. Yeah that is what I thought which. No I haven’t added any code to the functions.php. Here is the System Report:

WordPress Environment

WC Version: 7.8.0
REST API Version: ? 7.8.0
WC Blocks Version: ? 10.2.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.1.20
PHP Post Max Size: 200 MB
PHP Time Limit: 3000
PHP Max Input Vars: 6000
cURL Version: 8.1.2
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 10.5.21-MariaDB
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.0
WC Database Prefix: wpo0_
Total Database Size: 34.05MB
Database Data Size: 31.85MB
Database Index Size: 2.20MB
wpo0_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpo0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_actionscheduler_actions: Data: 0.35MB + Index: 0.19MB + Engine MyISAM
wpo0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_actionscheduler_logs: Data: 0.36MB + Index: 0.24MB + Engine MyISAM
wpo0_cmplz_cookiebanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_cmplz_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_cmplz_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpo0_duplicator_packages: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpo0_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_nextend2_section_storage: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wpo0_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpo0_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_nextend2_smartslider3_slides: Data: 0.13MB + Index: 0.01MB + Engine MyISAM
wpo0_options: Data: 2.31MB + Index: 0.08MB + Engine MyISAM
wpo0_postmeta: Data: 1.52MB + Index: 0.26MB + Engine MyISAM
wpo0_posts: Data: 17.86MB + Index: 0.18MB + Engine MyISAM
wpo0_sbi_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_sbi_feed_caches: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpo0_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_sbi_instagram_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_sbi_instagram_posts: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpo0_sbi_sources: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpo0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpo0_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_usermeta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpo0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wfconfig: Data: 0.40MB + Index: 0.01MB + Engine MyISAM
wpo0_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wffilemods: Data: 4.71MB + Index: 0.54MB + Engine MyISAM
wpo0_wfhits: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpo0_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wfissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wfknownfilelist: Data: 3.47MB + Index: 0.17MB + Engine MyISAM
wpo0_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpo0_wflogins: Data: 0.11MB + Index: 0.03MB + Engine MyISAM
wpo0_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpo0_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wpo0_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpo0_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpo0_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wfstatus: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wpo0_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wfwaffailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wpf_filters: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpo0_wpf_meta_data: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpo0_wpf_meta_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wpf_meta_values: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_wpf_meta_values_bk: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wpf_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wpf_modules_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wpf_usage_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_wpr_rocket_cache: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpo0_wpr_rucss_used_css: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpo0_yoast_indexable: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wpo0_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpo0_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpo0_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpo0_yoco_order_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

Post Type Counts

attachment: 216
custom_css: 1
customize_changeset: 9
et_body_layout: 10
et_footer_layout: 19
et_header_layout: 43
et_pb_layout: 46
et_template: 81
et_theme_builder: 2
is_search_form: 7
nav_menu_item: 34
oembed_cache: 1
page: 18
post: 5
product: 35
revision: 1264
seedprod: 1
shop_order: 34
viwec_template: 14
wp_global_styles: 1
wpcf7_contact_form: 1
yaymail_template: 11

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (19)

Ivory Search: by Ivory Search – 5.5.1
Basic User Avatars: by Stranger Studios – 1.0.7
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7
Contact Form 7: by Takayuki Miyoshi – 5.7.7
Duplicator: by Duplicator – 1.5.5
Duplicator: by Duplicator – 1.5.5
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1
Smash Balloon Instagram Feed: by Smash Balloon – 6.1.5
Popups for Divi: by divimode.com – 3.0.5
Smart Slider 3: by Nextend – 3.5.1.17
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.8.2
Product Filter by WBW: by WBW – 2.3.8
WooCommerce: by Automattic – 7.8.0
Wordfence Security: by Wordfence – 7.10.0
Yoast SEO: by Team Yoast – 20.9
WP Rocket: by WP Media – 3.14
YayMail Addon for Conditional Logic: by YayCommerce – 2.2
YayMail - WooCommerce Email Customizer: by YayCommerce – 3.2.9
Yoco Payment Gateway: by Yoco – 2.0.12

Inactive Plugins (1)

WP Fastest Cache: by Emre Vona – 1.1.6

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #358 - /resource-hub/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #294 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Divi
Version: 4.21.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-06-27 07:08:00 +00:00
Options: ?
Notes: 90
Onboarding: completed

Action Scheduler

Complete: 240
Oldest: 2023-05-27 09:24:15 +0000
Newest: 2023-06-26 13:08:39 +0000

Failed: 304
Oldest: 2023-02-14 20:53:35 +0000
Newest: 2023-06-26 10:20:18 +0000

Pending: 1
Oldest: 2023-06-27 12:07:03 +0000
Newest: 2023-06-27 12:07:03 +0000

Status report information

Generated at: 2023-06-27 05:52:30 +00:00
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Many thanks!

Thanks Rohit, I have sent off the form.

Hi, I have inspected the ‘Cookie Staement’ text and saw this error in the browser console.

Uncaught TypeError: Cannot read properties of null (reading ‘style’)
at c.onload (complianz.min.js?ver=6.4.7:1:37587)

Not sure if that helps at all?

Hi Rohit,

I am trying to send a form but it says I have to be active customer and I can’t see where I can register an account? Are you able to send me the link where I can register so I can open a private ticket. Thanks!

What I have noticed is when I am viewing the document in the Default Editor, if I say Edit as HTML it switches to a blank screen as if there is no HTML and then when I click back to Edit Visually the document appears. Not sure if this is correct? Also when I view the page before it displays the text ‘Cookie Statement’ it very briefly flashes the actual document.

Hi Aert, it really is weird. Is there a way to export the document and then I can copy and paste into another page manually instead of using a shortcode?

Hi Rohit, thank you for getting back to me. The mobile version scrolls without adding any code but the desktop doesn’t. Both the mobile and desktop are within the same row and section. I have added the above in a code module within the row but it still isn’t scrolling. Does the height and width that is set for the section impact the scroll?

Is there a way I can share my link privately as the site is not currently live?

Hi Aert, many thanks for your help. I had a look at your setup and it is the same as mine.

As soon as I paste the shortcode into the ‘Text’ of a text module it whirls away and then still only displays the text ‘Cookie Statement’. The first time I generated the Policy, it worked great and then we added some plugins and it stopped displaying, so I thought it may be a clash but I have deactivated all the plugins and the same thing is still happening.

Hi Jarno, I have edited the page with Divi and added the shortcode but still only the text ‘Cookie Statement’ is displayed. I also created a brand new page and added the shortcode and still only the text ‘Cookie Statement’ is displayed.

Hi Jarno thanks for getting back to me. As soon as I say Edit with Divi it asks if I want to build from scratch, template or clone a page so its as if there is no content on the page.