lmelcarek

Hi @xue28, thanks so much for your reply. I’m really nervous about making any changes, especially as I don’t know what I’m doing, because it’s a critical time of year at our business, and I need to make sure that our website is at least online for our customers (which so far it still is). The fatal error logs report is below. After reading the tutorials I’m still unsure how to back up my site and update PHP; it seems like this is something my server host should be taking care of? Or no?

2023-01-16T20:19:16+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_subtotal() on null in /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php:75
Stack trace:

0 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php(117): storefront_cart_link()

1 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-includes/class-wp-hook.php(307): storefront_header_cart(”)

2 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)

3 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-includes/plugin.php(476): WP_Hook->do_action(Array)

4 /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/header.php(46): do_action(‘storefront_he in /mnt/stor13-wc2-dfw1/469516/552222/www.florigengreenhouses.com/web/content/wp-content/themes/storefront/inc/woocommerce/storefront-woocommerce-template-functions.php on line 75

By the way, this is the link my browser (Google Chrome) redirects me to when I type in the address: https://www.florigengreenhouses.com/cgi-bin/redirect.ha
I do notice that the page comes up when I use Firefox or Explorer instead of Chrome, so perhaps it’s a problem with the settings for my browser?

@aranwer104, this seems to have worked. Thank you so much for your help; I really appreciate it.

Hi Anwer AR, thanks so much for your reply. People have been having issues once the number of unique product items in the cart are over 75 or 100.

I did not receive any confirmation emails with your orders, as I normally would when the website is working correctly. I did find them in my site’s order page, though.

You are correct that the product prices are intentionally $0.

Would you be able to tell me how to access the error log file? Is this under WooCommerce>Status>Logs? I just looked there and found a long list of fatal errors. Here are the most recent:

2018-02-28T20:44:51+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 180224 bytes)

2018-02-28T20:46:41+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 180224 bytes)

2018-02-28T21:39:11+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 356933 bytes)

2018-02-28T21:39:16+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 356933 bytes)

2018-02-28T21:40:46+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 178447 bytes)

2018-02-28T21:40:53+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 178447 bytes)

It goes on like this for many lines. Might this have something to do with my issues?

Thank you again,

Linnaea