loefflerg

Yes, we were using the first tier, free service. Not that it makes a difference, since we called their office and asked if they could assist us over the phone. Their answer was “NO, only email support” … they did not know what level of service we were using when we got that reply.

We started using Sparkpost right before Mandrill ended for us. We configured our main MX domain and all of the other domains (which use the main MX).

Actually, we had pretty good luck with it until they shut us down for that ONE “suspicious link” reply email I sent back.

Not sure though how anyone who runs a business, ecommerce or otherwise can afford to lose their email for about 48 hours (or more) as you try to explain to them what happened…

NOTE: Our replies to the original complaint were never responded to… they did responded to the second case support we opened… buy didn’t bother to call us (we included our cell phone)… we emphasized that we were running a business and needed to get this fixed ASAP. They just responded with “…please explain why you were sending the following link?…” And again, it was a reply from an email someone sent earlier to me… I had no idea what was “in there” or not.

I’m sure the suspension was some automatic routine that constantly scans email traffic. But, it seems to me that these are way too strict… again, we never had any issues before, no warnings even… until we had this ONE email. You would think that they’d look at “it” before shutting down all the domains… basically, cutting us off at the knees.

So duirng those 48 hours – while we waited and planned the migration to another provider – all of our eCommerce order confirmations to our customers STOPPED dead, orders were not queued in our shipping software properly… emails from WooCommerce stopped… horrible.

Begs the question, is this SMTP RELAYING worth the hassle from business downtime… even if it only happens once or twice in a year.

my 2-cents.

GuyL

• This reply was modified 7 years, 9 months ago by loefflerg.

AGREE…. we had the exact same issue.

NOT RELIABLE FOR BUSINESS USAGE

Just dumped Sparkpost today… Just 48 hours after they suspended ALL of our outgoing business emails (including eCommerce order notifications).

We only send about 100-200 eMails a day through them, and have been for about the last year. We’ve had No prior issues, no prior warnings, no prior suspensions, etc. Clean as clean gets.

Why did we get suspended without warning. Because of ONE email with a suspicious link (according to them).

We acted immediately. We tried replying to their complaint (right away). We tried again a few hours later. We tried calling their office (they have no telephone help available, only email). We even opened another Case Email… nothing back for 2 full days.

What was the “suspicious link” … it was me personally replying to my brother-in-law who sent me an email for a local gun store sale in his home town… REALLY Sparkpost!!!

Not sure if anyone else is better, but we’re giving another provider a try now.

NOT RELIABLE FOR BUSINESS USAGE

Just dumped Sparkpost today… Just 48 hours after they suspended ALL of our outgoing business emails (including eCommerce order notifications).

We only send about 100-200 eMails a day through them, and have been for about the last year. We’ve had No prior issues, no prior warnings, no prior suspensions, etc. Clean as clean gets.

Why did we get suspended without warning. Because of ONE email with a suspicious link (according to them).

We acted immediately. We tried replying to their complaint (right away). We tried again a few hours later. We tried calling their office (they have no telephone help available, only email). We even opened another Case Email… nothing back for 2 full days.

What was the “suspicious link” … it was me personally replying to my brother-in-law who sent me an email for a local gun store sale in his home town… REALLY Sparkpost!!!

Not sure if anyone else is better, but we’re giving another provider a try now.

yes… to be on .org you need to have some portion of the plugin free … not free to install … look around, there are LITE versions and PAID-FOR versions.

–HESK & WP Integratin–

Has anyone come up with a fairly straight forward update on how to integrate WP with HESK … it would be nice to be able to have automatic login from WP to HESK.

Thanks in advance,
Guy
NC – USA

WP 3.7 to 3.8 upgrade… same issues.

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[26-Dec-2013 10:17:30] Database backup done!
[26-Dec-2013 10:17:30] 1. Trying to make a list of folders to back up …
[26-Dec-2013 10:17:33] 842 folders to backup.
[26-Dec-2013 10:17:33] 1. Trying to create a WordPress export to XML file …
[26-Dec-2013 10:17:34] WARNING: strpos(): Offset not contained in string
[26-Dec-2013 10:17:34] ERROR: Could not generate a WordPress export file.
[26-Dec-2013 10:17:34] 2. Trying to create a WordPress export to XML file …
[26-Dec-2013 10:17:34] 3. Trying to create a WordPress export to XML file …
[26-Dec-2013 10:17:35] Check WP Export file …
[26-Dec-2013 10:17:37] WP Export file is a valid WXR file.
[26-Dec-2013 10:17:37] Added XML export “xxxxx.xxxxxx.wordpress.2013-12-26.xml” with 717.70 kB to backup file list.
[26-Dec-2013
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all plugins disabled (ALL of them) … default Twenty-Thirteen theme … deactivated and reactivated plugin…