loganfuller

Hi, unfortunately I don’t have any good news since this bothers us a lot as well. I got this reply from EventPrime a few days ago.

We apologies for any inconvienced this may have caused.

We want to inform you that the ‘Edit Event’ feature on the frontend has been deprecated due to a conflict with the template system. However, you can still manage and edit events directly from the backend.

I’m hoping they can fix this in an update and bring it back. This also broke all the templates we were using with one of our sites using Divi, since Divi doesn’t even pick up EventPrime events as a post type to handle.

Awesome! Thank you for figuring that out for me. I got it fixed.

Have a great day!

I can also verify that this is fixed in 3.4.6. Thanks @lpint for notifying me.

Same here for me.

@eventprimesupport — Do you mean the next upcoming release (3.4.6)?

I’m also having the same issue. Can we get an update on this? @eventprimesupport

Hi,

Alright, I got a screenshot of the order notes for one of the problem orders. I can’t find any similarities other than they are for the same product — though 99% of the other orders for that product are working fine.

This all happened when we were on the current version, but I’ll update the plugin regardless.

https://imgur.com/a/4BYVjCn

Logan

Hi,

Sorry for the late response! I never got an email reminder and this topic slipped my mind.

What details are you looking for exactly? I don’t want to provide much in a public forum.

Here is the status report: https://gist.github.com/W321-Logan/73416573a58fade99d8c7c9027990b93

Thanks,

Logan

Hi @lusp,

Thanks for the update! I took a look and realized that what I need is the automatic box packing. The client tends to send items individually with the occasional multi-item order. When they order multiple items the client wants to find a box size that would work for that quantity of items and send it based off that. I noticed that is a feature of the premium plugin so I will wait for that. I’ll mark this ticket as resolved for now.

Thanks,
Logan

Hi @lusp,

Awesome, I look forward to the update! I’ll be patiently waiting ??

Thanks for the help so far!

Logan

Hi @lusp,

Thanks for the research. It appears you’re correct! I updated the dimensions to match the minimums (23cm x 20cm x 2cm) and I’m now getting the proper price. Where can we go from here? Do I need to tell my client to make sure it meets the minimum? Or do you think it’s possible to add a way to calculate prices when under the minimum?

Thanks,
Logan

Hi @lusp,

I have tried changing back and forth between but I’m still getting the incorrect rates.

I don’t believe I have any custom discounts assigned to the account. I went through the account and never noticed anything about custom discounts/savings other than one thing that mentioned the account’s “savings level” of which I am 1 out of 4.

Anything I can do with that to help?

Logan

Hi @lusp,

Yes, the rates are for when I’m logged in to the account. I’ve also verified that I’m using the correct account number.

Logan

Hi @lusp,

Thanks for the quick response. The 1 kg problem appears to have been fixed, but I’m still receiving shipping rates that are off. As an example for the following package dimensions/postal codes:

Origin: V8M 2C2
Destination: L5M 2Z4
Length: 14cm
Width: 14cm
Height: 34cm
Weight: 0.89kg

On the Canada Post rates calculator I get:

Regular price $19.22
Your price $17.59
Fuel Surcharge $6.51
Tax $3.13
Total $27.23

Where as your plugin gives me:

<service-code>DOM.EP</service-code>
    <service-link rel="service" href="https://soa-gw.canadapost.ca/rs/ship/service/DOM.EP?country=CA" media-type="application/vnd.cpc.ship.rate-v4+xml"/>
    <service-name>Expedited Parcel</service-name>
    <price-details>
      <base>17.70</base>
      <taxes>
        <gst>0.00</gst>
        <pst>0.00</pst>
        <hst percent="13.000">2.89</hst>
      </taxes>
      <due>25.13</due>
      <options>
        <option>
          <option-code>DC</option-code>
          <option-name>Delivery confirmation</option-name>
          <option-price>0</option-price>
        </option>
      </options>
      <adjustments>
        <adjustment>
          <adjustment-code>FUELSC</adjustment-code>
          <adjustment-name>Fuel surcharge</adjustment-name>
          <adjustment-cost>6.01</adjustment-cost>
          <qualifier>
            <percent>37.0</percent>
          </qualifier>
        </adjustment>
        <adjustment>
          <adjustment-code>V1DISC</adjustment-code>
          <adjustment-name>SMB Savings</adjustment-name>
          <adjustment-cost>-1.47</adjustment-cost>
        </adjustment>
      </adjustments>
    </price-details>
    <weight-details/>
    <service-standard>
      <am-delivery>false</am-delivery>
      <guaranteed-delivery>true</guaranteed-delivery>
      <expected-transit-time>6</expected-transit-time>
      <expected-delivery-date>2022-08-12</expected-delivery-date>
    </service-standard>

Any idea why this might be? I have the dimensions and weight set on the product correctly.

Thanks,
Logan