thelogicwizard

Hi, @honlapdavid

Thanks for reaching out to us, here!

> I have this issue:

> Warning: array_filter() expects parameter 1 to be array, bool given in /data/0/4/045ad9ea-cc4c-48e0-bc7f-451caafa7c94/web/wp-content/plugins/woocommerce/includes/class-wc-frontend-scripts.php on line 65

Thank you for pointing out this issue. I’ve submitted this to our team as a bug. I do not have a planned date for a fix at this time but can assure you we will work on it as soon as possible and will notify you when an update is available.

Alternatively, feel free to follow the progress of our fix for your experience in our public GitHub repository. Thanks for your diligence!

Hi, @davefineleather

Thanks for following up.

> Outside of custom coding, could we just set a base shipping price of $6 for this particular shipping class and that would achieve the same goal?

Based on how shipping classes work, you wouldn’t innately be able to assign a base shipping price to a shipping class without use of some custom code. The best alternative to a coded solution would be to use our Table Rate Shipping extension instead to get this done as it will allow you to add rules to your shipping classes, as defined here.

Hey there, @lovelyanjali .

That’s great news! I’m glad to know that our suggestions have pointed you in the best direction. Since we’ve resolved your issue, I’ll mark our thread solved for now, but if the issue persists in the future, feel free to create a ticket for more assistance.

Have a great day!

Hey there, @habboubih!

My apologies for the delay in our response, but I’m glad to assist you. ??

`Reading the documentation, I was under the impression that the plugin will automatically override the settings from Woocommerce and this includes deleted items. If I delete items from Woocommerce, my store on FB should be synced. Right?

This is not happening in my case. I have tried deleting the items manually from FB but it says that the item was added using Woo and can only be deleted from Woo.

I have also tried the following:

1. disconnecting the plugin and reconnecting
2. Ran the code provided in this article https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/
3. Deleted the app from FB and reconnected Woo

None of the above helped. I would rather reset the entire integration and store on FB because it is causing so many problems in my catalog promotion.

Appreciate any help thanks`

Thanks for the perspective you’ve shared on what you’ve tried so far – that’s a great help! You are correct that your store should be synced with your Facebook catalog, but have you also tried to complete a manual sync after deleting products from WooCommerce via Marketing > Facebook > Product Sync? I believe this would aid you in having the sync update your Facebook catalog to have those deleted products removed, but if you’ve also tried this already, please let me know.

Could you also clarify for me where in our documentation you’ve noted the following?:

I was under the impression that the plugin will automatically override the settings from Woocommerce and this includes deleted items.

For the sake of figuring out what exactly may be occurring in reference to your deleted products not syncing correctly, I suggest enabling debug mode via Marketing > Facebook, then attempting to delete products again. Once you do this, logs will be generated via WooCommerce > Status > Logs – go to the dropdown menu on the right and select facebook_for_woocommerce- + the date of your attempt and click View to load the log. This will help us further assess what’s happening when your products sync.

In order to securely share your logs with us, I suggest creating a ticket and including a copy & pasting of those logs and the URL to this forum thread in your reply in order to pick up where you and I have left off, here.

I look forward to hearing from you soon!

Hey there, @marioscomco!

Hi @conschneider thank you for your reply but your suggested code for two columns didn’t work at all yet I used the info on it to mix it with @daniyalahmedk by replacing @daniyalahmedk with the “width:46%” from your code, purged cache with LiteSpeed Cache plugin and now looking in two columns correctly. Tested with mobile view simulator and looking fine

About the distance between the item picture and the title and price, I found out with the powerpack settings that Loop Product Image had a big bottom margin, reduced it to 0px and looking great now, guys I am SO greatful with you, srsly thank you so much, I was about to surrender.

Thanks for the update, here! I’m certain that my colleagues appreciate knowing that together we were able to assist you with getting that code snippet to work correctly.

I have one last question if anybody knows, I’m yet to find how to reduce the distance between category/subcategory picture with its title, I’d update a pic but don’t know how.

Hmm, I definitely want to be certain before we send any more code your way, but please let me know if this is the area you’re looking to reduce space in:

https://snipboard.io/TnSGNQ.jpg

If you’re having trouble pasting images here, and need to in order to clarify your request, feel free to send us screenshots using a service like SnipBoard.io where you can send us URLs of your images, as I’ve done for you above. ??

We look forward to hearing back from you!

• This reply was modified 2 years, 8 months ago by thelogicwizard.
• This reply was modified 2 years, 8 months ago by James Huff.

Thanks for your feedback, here @eaec. I completely understand that having Facebook and your additional chat plugin conflict with one another is frustrating and while the tools my colleague previously suggested could assist your further, connecting with our developers via our Ideas Board is the best way to make sure that any desired changes can be made to the Facebook extension itself. I’m sorry to hear that you’re not having the best experience, but in order to assist your further, please let us know whether or not any of our previous suggestions have helped change your experience.

We look forward to hearing back from you!

Hey there, @mdeyerin!

Thanks for clarifying here. If I understand correctly, you’re looking for a way to customize the Billing fields of your Checkout page to include a second pair of First/Last Name fields for instances where a customer uses a payment method that belongs to someone else. If I’m a bit off, please let me know! In this case, I believe the Checkout Field Editor extension would be useful to you here. Here are a few more guides you should keep close, as well:

– Customizing checkout fields using actions and filters
– How to Customize WooCommerce Checkout Fields

Keep in mind that our 30-day refund policy protects you in the case that our extension doesn’t quite fit the bill. Please, let us know if you have any further questions or concerns.

Hey there, @mavericklp28.

> Could I do this for all products via CLI or any other way?

Great question! I’m conferring with our developers to find out if there is a CLI command that would allow you to reset all of your Facebook product’s metadata, but there are a few code snippets that should also work for you here: https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

Let us know how this goes for you.

Hey there, @shaphiro!

Thanks for reaching out to our forums. If I understand correctly, you’ve observed some weird Cart behavior when the Facebook for WooCommerce extension is active on your site & I’m glad to assist. It sounds like you may be experiencing some caching issues being that recently ordered items remain in your cart after the order is processed, as you’ve described. I’m wondering if you have any other caching plugins installed on your site.

It’d be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here in your reply.

Hey there, @claudioreevas!

Thanks for reaching out to us. If I understand correctly, you’re having some trouble with Square & I’m glad to assist! I was able to check out your site (looks great, btw!) checkout page to see that the Square credit card field does appear but doesn’t allow you to enter any card details – that’s no good!

Can you confirm that the extension has been properly set up based on this doc?: https://woocommerce.com/document/stripe/#setup-and-configuration

If the plugin has been set up correctly, you may be experiencing a type of conflict between either your theme or another plugin on your site, so be sure to refer to our guide on conflict testing, here: https://woocommerce.com/document/how-to-test-for-conflicts/

Please, let us know if we can be of more assistance!

Hey there, @benlh!

The conflict is caused by the addfilter in my original post.
Also, I am using https://tarteaucitron.io/en/ to manage GDPR consent.
Any idea?

You’ve honestly got a great question on your hands here. Since the Facebook for WooCommerce extension doesn’t come with the ability to make itself GDPR compliant out-of-the-box and the conflict you’re experiencing is coming from the custom code, I suggest either testing out the tickbox customizations it seems you’re on track for yourself (only if you’re comfortable doing so), reaching out to our Customizations team to have this built or that the GDPR settings be an update suggestion for the Facebook plugin via our Ideas Board.

• This reply was modified 2 years, 10 months ago by thelogicwizard.
• This reply was modified 2 years, 10 months ago by thelogicwizard.

Hey there, @pipoulito!

Thanks for contacting WooCommerce.com Support. In order to further assess the reason for Failed orders still processing payments successfully, I’d first like to take a look at your Stripe logs. They’re located in the WooCommerce -> Status -> Logs area of your site. Preferably, we’d like to see Stripe logs from the date that your most recently affected order was processed. Since these logs can contain sensitive information from your customers, I suggest creating a ticket with us so that we can review that information. Please, don’t post your logs here in the public forum. When you create your ticket, be sure to include the link to this forum thread, so we can pick up where we’ve left off.

Hey there, @bandara98!

Thanks for reaching out to us! That’s a great question, as I’ve personally found that offering checkout on single product pages is best suited for digital products that don’t require shipping ??

You can change this setting by going to WooCommerce -> Settings -> Payments – PayPal Checkout

Image Link

Keep in mind that support for this PayPal plugin will also end on March 1, 2022. I’d suggest upgrading to our new full- stack PayPal option – PayPal Payments – when you have the time.

Hey there, @tanner96!

Thanks for getting back with us, here. It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce -> Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then, paste it here in your reply.

Hey there, @artkarolina!

Thanks for providing those details. Have you tried to disconnect and reconnect your Facebook account to the plugin, by chance? If not, I suggest giving it a try with help from this guide.

You can also use this Chrome extension to be certain that FB Pixel events are firing as expected.

Please, let us know if reconnecting doesn’t help fix this!