logikconcept

Hello @amie123,

If you was using WP Astra prior v3.3.0 and did the update, they instructed here to add a filter in functions.php

Ass soon I placed that code, I started having icons issues within the Nav Bar.

So I’m avoiding the use of this code.

I’m not using Astra Nav Menu also.

I’m using native Elementor Nav Menu. Nothing in my header is from Astra.

On the other end, I did a clean install with the latest version of astra and the issue still persist and this time, the code is included within the plugin.

The only way I’ve been able to get rid of duplicated icons is by activating the Astra Pro module Nav Menu even if my header doesn’t use it.

Since the bug been reported, no fix from Astra been released.

Hope this helps

Thanks for the clarifications Darren! Keep up the good work for this amazing project!

Also, if you have the astra_is_svg_icons actions in the theme functions.php and:

1- have an Elementor Pro Nav Menu with the submenu indicator set to none
2- Astra Nav menu desactivated

Astra will create submenu indicator even if the Elementor Pro is set the None for sub menu indicator.

Header is fully built as Elementor Template without any Astra widgets and header builder.

Update: Finally the support team been able to reproduce the issue by following carefully our instructions.

We submitted a temporary workaround to fix the issue and Brainstorm Team are working on a permanent fix that should come out soon as a plugin update.

I’ll give them a chance because this is the first experience with the Premium support team and I’m pretty sure they will look to improve their support as they seems very devoted to their project.

Another 24hrs passed and still no update from the development team.

After providing instructions to reproduce the issue, wp login and pw and ftp access, total silence.

I even sent new videos to demonstrate new findings of the issue and videos never been watched.

My conclusion!

WP Astra Premium support is not 24/7.

Looks more that this support is weekdays only and day shift.

You try to show them the Pro Addon have an issue and this is what you get.

I’ll post shortly all the timeframe of this! This is not Premium Support! Sorry

I wish guys will make me change my mind!

Not long after your reply, yes an agent get back to me and asked for login details and also instructions to reproduce the issues which I initially sent 3 days ago including videos but, I send it again to this agent about 8hrs ago.

That will make about 5 days that my project is on hold because of these issues!

I don’t know if week-ends are Days Off but if it’s the case, please change the advertising that state a Premium Support 24/7 for the Pro version.

I hope to have a positive outcome to this!

Thanks for your understanding

Hi guys!

Another conflict while using the Pro Addon.

The customizer doesn’t apply styles for the Menu Cart.

Only the Default Icon seems to work but as soon as you use the other Icons, no styling at all.

I hope guys will have an update shortly to fix these issues.