LogoLogics

Hi Gaurav,

Please look at my short video, so you can see how and where I add the tracking code:
https://app.screencast.com/QyssMg52sd42I

Thanks,
Annie

Hi?@gaurav1092,

Thanks for your kind help.

I already troubleshooted by disabling all other plugins, except Woo and your plugin, did not help.
To make sure, I did it again just now and, only the mail notification to the admin has the tracking in it, not the mail to the client. Even switched to the Storefront theme again too and tested it, but same issue.

No caching active in the shop and no redis on the server either.

So strange that the tracking is present in the mail to the admin, right?
I am really at my wits end, not sure what I can do more?
Really love this plugin, would like to keep using it.

Thanks,
Annie

Hi?@gaurav1092,

Ok, did a lot of testing and these are my findings:

With my preferred theme OceanWP + mail designer active, the mail to the admin has the tracking in it (see screenshot: https://app.screencast.com/IuwPJ9bNZsHho),

but the mail to the customer has not (see screenshot: https://app.screencast.com/JDXZpWWYIu0gI?tab=Details&conversation=gu5exL2Fm42qwWF7Guipz5)

Same when I switch to Storefront, only the mail to the admin has the tracking, not to the client?
I found out, that even when I deactivate the mail designer, the client still does not get the tracking, only the mail to the admin.

I think the settings are correct?

See screenshot settings:
https://app.screencast.com/oCeN4ttrRxV4O?tab=Details&conversation=jzNnl415d3Ne8xQ2DR6Tc7

https://app.screencast.com/pKG1FPRvfZuFD?tab=Details&conversation=4hA8bxkvXeyWuek0jYL9nk
(is it normal that those two settings are greyed out, by the way?)

Any suggestions how to get this working to the costumers mail?

Thanks,
Annie

Hi?@gaurav1092,

Thanks, I tested with Storefront and same issue.
I know activated OceanWP theme again, but disabled all other plugins, except Woocommerce, mail designer, Elementor. Now it shows the tracking, so I think it is safe to say, that it is not the theme either.

I will enable plugins, one by one and test each time, to find the culprit.
I will keep you up to speed.

Annie

• This reply was modified 1 month, 2 weeks ago by LogoLogics.

Hi @gaurav1092 ,

Hmm, I would not know how or what to check in the theme’s files to be honest.
There is no child theme and no custom code.

I switched to the Hello theme (Elementor) but it still does not send the tracking in the email, except when I disable the mail designer plugin.

What theme are you using for testing?

Thanks,
Annie

Hi?@gaurav1092,

I can confirm that all works well, when the email designer plugin is deactivated.
Is there anything that can fix this on your end or should I contact support off the other plugin?
I would like to keep using the email customizer as well.

Thanks!
Annie

Hi @gaurav1092,

Yes, I use this one:
Kadence WooCommerce Email Designer – WordPress plugin | www.ads-software.com

I will deactivate and test again, to see if the issue is gone, and will get back to you.

Thanks for responding so quickly!
Annie

Hi,

I admit it is strange that it says “issue found on 18 September 2024”, but it clearly states that the current version, at time of writing, is 3.23.4. At Wordfence it also says it is already patched with version 2.24.0 so looks to me that this is outdated news.

https://app.screencast.com/pByOWxklg7dAN

Hi,

In the provided link of WordFence it says it was already patched as of 3.24.0.
The most recent version is 3.24.3 – 2024-09-18

So if you have the most recent version 3.24.3 or even the 3.24.0, that is already fixed

https://www.ads-software.com/support/topic/the-plugin-elementor-has-a-security-vulnerability/

Software: elementor
Patched??Yes
Remediation: Update to version 3.24.0, or a newer patched version

Affected Version:
<= 3.23.4?

Patched Version:
3.24.0

Hi,

When I visit your site, I can not see anything repeating itself?
Can you describe more about what you see or experience?

Have you tried clearing all cache?

@buildwps

I have the same issue, followed your advice and deleted the plugin, then uploaded it fresh from the repository. Now I can activate it again, with no issues.

Thanks!
Annie

Hi again,

OMG, it works now, even with the OceanWP theme!

The only thing I did differently, was following these instructions to the letter, someone posted on your YouTube channel: https://youtu.be/uBKMmvFgqqg?si=L9V4BeRxFJjnGecx

Before, I did not go first to the settings page of your plugin and hit “save”.
I did not think that would be necessary, because I left all settings as they were by default.

Well, I guess this is solved. Thanks for this lovely plugin!

Annie

Hi @gkouvousisg

Thanks for getting back to me.
I will troubleshoot some more and get back to you.

I am using the OceanWP theme + Elementor.
I will switch to default WP theme.

Hi @irina1975

If you already bought a license, you will have received an e-mail how to contact them.
We are not allowed per forum rules, to engage in questions related to paid plugins, only the free ones, sorry.

• This reply was modified 3 months, 1 week ago by LogoLogics.

Hi @mosheaflalo

That is great new, glad you were able to disconnect.
Have a great day!