longwhitedigital

I will look out for it next time.

Meantime could you confirm something else for me. If someone has made a donation once, next time they try to donate (with that email address) it won’t accept it (unless they log in)?

Thanks Ben for this swift and very comprehensive reply. All makes sense I think – I will run it past the client before either resolving or returning with any follow-ups on their behalf.

I do remain a bit confused how/why it’s built into the system that an administrator is able to downgrade their account by doing a test donation, and effectively be locked out the site. As I say, thankfully I’m not the sole administrator so another was able to ‘restore’ my profile status but it could leave someone pretty stuck if they are the only one.

Tim

Thanks very much for this advice – it did the trick. In case it helps you troubleshoot other cases, in my case it transpired to be the WP All Export plugin. (which fortunately can be deactivated for most of the time)

Thanks again

Tim