lostbill

Hello @doublezed2, the Order Details just say this: Payment via Pay with Credit or Debit Card. Paid on February 27, 2025 @ 11:33. Customer IP:?XX.XX.XX.XX. I definitely do not have a second checkout page on the site, and double checked to be sure.

Here is the system status report: https://pastebin.com/X9CZGiJk

Hello @doublezed2 this started about a week ago. I’ve only received three such orders so far.

Stripe does not have evidence of receiving any credit card orders, which makes me suspect it is a flaw in the website where users are somehow bypassing the credit card process and forcing the creation of a draft order. I was hoping there was somewhere I could see the raw HTTP logs to see if these orders correspond to strange behavior against our website, but perhaps I’ll need to enable such logging within Apache directly.

Here are the Order Notes and payment detail for the order which did not actually have a Stripe payment:

For anyone having this issue, here’s how I fixed it:

1. Installed WooCommerce Payments
2. Activated WooCommerce Payments
3. Deactivated WooCommerce Payments
4. Deleted WooCommerce Payments

This is a known issue reported in WordPress’s GitHub repos: https://github.com/Automattic/woocommerce-services/issues/2519

I’ve opened a ticket with WooCommerce support which was linked to the GitHub bug, and I’ve also notified TaxJar support. It’s rated as a high priority bug, so hopefully this will be resolved soon. I’m hoping to not have to modify php code to fix this, and I only get a CA order every few weeks on average, so here’s hoping it’s fixed by then!

This same thing is happening to my site as well. Although this is a nice fix, I’m hopeful TaxJar will remedy this. I have opened a ticket with WooCommerce Support.

Example: before status change: https://lostinohio.com/01beforestatuschange.png

Example: after status change: https://lostinohio.com/02afterstatuschange.png

To add some more information… I am using the Astra theme, but the behavior persists when I switch to the Storefront theme (latest version), clear out any populated shipping rates in the table (under Settings > Tax > Standard Rates).

Additionally all of the rates that appear under the Standard Rates table show 6.75%. In my testing I’m trying the following zip codes: 45202 (Cincinnati), 44102 (Cleveland), 43202 (Columbus).