lottiemukuka

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  • am having the same error with my live chat when I tried option two

    ( Then, whatever that URL is, try backspacing the “view-source:” part and going to that page. Does it load then?)

    the live chat is showing up so how do I fix this to show up normally like before side by side with the live stream?

    disable the js file

    name: “SmoothScroll”
    description: “This script adds a smooth scrolling to the browser.”

    Solution 1

    Step 1: log in to your WordPress admin panel (make sure active theme is oceanWP)
    Step 2: on your left navigate to the theme panel.
    Step 3: Select Scripts and styles.
    Step 4: locate SmoothScroll and click the toggle off to disable it.
    Step 5: Scroll down and click Save Settings. Done!

    NOTE: this will work only if you are using OceanWP with WP-Live chat 3CX, it worked for all the sites I was working on.

    if this does not work try the second solution

    Solution 2

    Step 1- 3 remain the same as Solution 1
    Step 4: locate this option normally should be the first option you see “Switch to check or un-check every scripts: (toggle position)”
    Step 5: go and load your website and check is the spacebar is working
    Step 6: go back to your Scripts and Styles and enable one of the Js files and save settings. repeat Steps 5 and 6 until you find which script is affecting your plugin.

    NOTE: I suggest you use multiple tabs for this to make your work easier.

    hope this helps.

Viewing 2 replies - 1 through 2 (of 2 total)